Yaliska Dorali Gil Herrera
Human Resources
Chicago,IL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management.
Overview
11
11
years of professional experience
Work History
Cocktail Server
Rivers Casino Des Plaines
Des Plaines, IL
03.2022 - Current
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Streamlined operations by adhering to established policies and procedures regarding opening and closing duties, contributing to an efficient work environment.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained clean and organized bar area.
- Checked guests' identification before serving alcoholic beverages.
Full Time Student
Computer System Institute
Chicago, IL
02.2020 - 03.2022
- Digital Multimedia Concentration, places a strong emphasis on graphic design, webpage design, cascading style sheets (CSS), image processing, web content creation, search engine optimization (SEO) and social media optimization (SMO).
Full Time Student
Linguachi - International Education Center
Glenview, IL
03.2018 - 01.2020
- English program based on an interactive learner-centered communicative approach which builds students' competence in four language skills: listening, reading, speaking and writing.
Talent Acquisition Specialist
Bridgestone Firestone
01.2015 - 02.2018
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Planned and executed recruitment events to bring in area candidates.
- Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
- Organized applicant drug tests and obtained results.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Managed full-cycle recruiting processes for managerial and executive-level vacancies.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
- Supported human resources, controlling resume flow within applicant tracking system.
- Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
- Conducted interviews to ensure solid cultural alignment between client and candidate.
- Sourced, qualified and conducted screening interviews with job candidates.
Human Resources Assistant
KPMG International
Valencia, Carabobo, Venezuela
07.2013 - 11.2014
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Developed and maintained training materials and benefits packets for new hires.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
- Handled sensitive and confidential employee information with complete discretion.
- Processed all onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Developed and facilitated all new-hire orientations.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Planned corporate events, conventions, meetings and gatherings.
- Prepared and posted job openings to appropriate job sites and newspapers.
- Automated office operations, including record tracking and data communications.
- Drove employee feedback to deliver information to management for corrective action.
- Supported human resources, controlling resume flow within applicant tracking system.
Logistics Assistant
Energizer Battery
08.2012 - 03.2013
- Managed daily inventory counts to keep system accurate.
- Received invoice payments, handled deposits and reconciled accounts.
- Oversaw return and exchange processes from customer to supplier.
- Relayed information between drivers and recipients, including ETA and potential delays.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Exceeded specific team goals, partnering with staff to share and implement best practices.
- Improved profits by streamlining shipping and delivery procedures.
Education
Digital Marketing Administration - Digital Communications And Multimedia
Computer Systems Institute
Chicago, IL03.2022
English Program - English Language And Literature
Linguachi - International Educational Center
Glenview, IL01.2021
Human Resources Bachelor - Human Resources Management
Carabobo University
Valencia, Venezuela06.2016
Modern Languages Bachelor - Art Education
Arturo Michelena University
Valencia, Venezuela11.2015
Skills
- Fee collection
- Scheduled performances
- Building partnerships
- Facilitating auditions
- Personnel recruitment
- Affirmative action
- Training & Development
- Organizational skills
- Portfolio review
- Benefits administrator
- Policies implementation
- Analytical
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cocktail Server
Rivers Casino Des Plaines
03.2022 - Current
Full Time Student
Computer System Institute
02.2020 - 03.2022
Full Time Student
Linguachi - International Education Center
03.2018 - 01.2020
Talent Acquisition Specialist
Bridgestone Firestone
01.2015 - 02.2018
Human Resources Assistant
KPMG International
07.2013 - 11.2014
Logistics Assistant
Energizer Battery
08.2012 - 03.2013
Digital Marketing Administration - Digital Communications And Multimedia
Computer Systems Institute
English Program - English Language And Literature
Linguachi - International Educational Center
Human Resources Bachelor - Human Resources Management
Carabobo University
Modern Languages Bachelor - Art Education
Arturo Michelena University