Yalitxa Alvarenga
Houston,TX
Summary
Opportunistic Inside Sales Representative with a positive attitude excels in fast-paced environments. Superb communication and interpersonal skills. Highly motivated and ambitious to achieve high goals.
Overview
5
5
years of professional experience
Work History
Inside Sales
ABC Supply Co.
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Utilized point-of-sale systems proficiently for order entry, payment processing, and efficient tracking of customer orders.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Improved billing accuracy by implementing a thorough invoice review process.
- Assisted management with inventory control, ensuring optimal product availability for customer needs.
- Implemented a receiving process to improve the rate of receiving cost accuracy.
- Entered customized pricing in Vendavo to meet unique client needs, fostering long-term business relationships.
- Balanced cash register daily, ensuring accurate accounting of transactions.
Customer Service Associate
SRS Distribution
01.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Anticipated, identified and helped resolve problems with deliveries.
- Updated driver logs and tracking documents accurately and according to schedule requirements.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
Manager in Training
SRS Distribution
01.2021 - 12.2021
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Recruited, interviewed and hired new employees.
- Used company reports to analyze sales, gross profit and inventory activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Updated driver logs and tracking documents accurately and according to schedule requirements.
- Collaborated with warehouse staff to expedite order processing, minimizing wait times for customers.
- Streamlined order processing by maintaining accurate records of customer orders, payments, and returns.
Internship Student
SRS Distribution
06.2020 - 08.2020
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Utilized point-of-sale systems proficiently for order entry, payment processing, and efficient tracking of customer orders.
Marketing Development Intern
Neighborhood Gift (NIFT)
05.2019 - 06.2019
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
- Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.
Education
Bachelor of Science - Industrial Distribution
Texas A&M University
College Station, TX12.2020
Associate of Science - Petroleum Engineering
Houston Community College
Houston, TX05.2016
Skills
MS Office: Word, Excel, Powerpoint
Bilingual in English and Spanish
Point of Sale (POS) system operation
Customer Service
Attention to Detail
Organizational Skills
Inventory Monitoring and Management
Invoice Preparation
Route deliveries
Adaptable learner
Inside sales
Timeline
Inside Sales
ABC Supply Co.
04.2023 - Current
Customer Service Associate
SRS Distribution
01.2022 - 03.2023
Manager in Training
SRS Distribution
01.2021 - 12.2021
Internship Student
SRS Distribution
06.2020 - 08.2020
Marketing Development Intern
Neighborhood Gift (NIFT)
05.2019 - 06.2019
Bachelor of Science - Industrial Distribution
Texas A&M University
Associate of Science - Petroleum Engineering
Houston Community College
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