Yalizza Cruz
Radcliff,KY
Summary
Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Esthetician & Business Owner
Soliza Skin
02.2025 - Current
- Provided customized facials, waxing, and brow services to 20-35 clients per week, maintaining a 95% client satisfaction rate based on reviews and feedback.
- Grew new client base by 40% in the first 6 months through social media marketing, referrals and community networking.
- Increased monthly revenue by 25% by introducing add-on services and retail product recommendations.
- Managed all aspects of business operations including booking, inventory, budgeting and client communication.
- Created skincare plans tailored to individual needs, improving client skin concerns such as acne, sensitivity and dehydration.
Call Center Representative
Schulte Hospitality Group
08.2024 - Current
- Delivered exceptional customer service by handling high call volumes while maintaining compliance with company standards for quality and customer satisfaction.
- Effectively navigated multiple software systems and applications, ensuring accurate data entry and issue resolution.
- Assisted managers with training new team members, helping improve onboarding processes and reducing training time.
- Demonstrated strong multitasking abilities by managing customer inquiries, troubleshooting technical issues, and ensuring timely follow-ups.
- Documented all customer interactions and updates in company CRM systems with 100% accuracy.
- Assisted an average of 5-10 customers per hour while maintaining professionalism and efficiency.
Childcare Provider
Taylor Tots
04.2023 - 08.2024
- Provide attentive care to children, ensuring their safety, comfort, and emotional well-being.
- Communicate daily with parents about needs, behaviors, and progress.
- Maintain accurate records, including attendance and incident reports.
- Support development activities, routine schedules, and hygiene needs.
- Manage multiple children at once while remaining calm, organized, and nurturing.
- Provided daily care and supervision for 6-12 children ages infant-5 years, ensuring a safe, nurturing and structured environment.
- Documented attendance, incident reports and development observations with 100% accuracy.
Cashier & Customer Service Associate
The Fish House & Grill
04.2019 - 04.2023
- Processed payments, returns, and transactions accurately and efficiently.
- Provided friendly customer service and resolved concerns in a calm, professional manner.
- Assisted with stocking, product inquiries, and front-end support.
- Handled 60+ customer transactions per hour, reducing wait times by 20%.
- Trained 3 new cashiers, reducing onboarding time by 25%.
Education
No Degree - Esthetics
PJ's College of Cosmetology
Louisville, KY02-2023
High School Diploma -
North Hardin Highschool
Radcliff05-2021
Skills
- Data entry and management
- Leadership development
- Customer service and relations
- Project management
- Conflict resolution
- Technical proficiency in CRM and HRMS
- Attention to detail
- Benefits administration
- HR data management
- Data evaluation
- Customer support
- Technical support
Certification
- First Aid/CPR Certified
- Licensed Esthetician
Timeline
Licensed Esthetician & Business Owner
Soliza Skin
02.2025 - Current
Call Center Representative
Schulte Hospitality Group
08.2024 - Current
Childcare Provider
Taylor Tots
04.2023 - 08.2024
Cashier & Customer Service Associate
The Fish House & Grill
04.2019 - 04.2023
High School Diploma -
North Hardin Highschool
No Degree - Esthetics
PJ's College of Cosmetology