Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yalonda Boykins

Savannah,GA

Summary

Excellent Shift Lead with a proven track record, excelling in staff training and customer service. Proficient at cash handling and inventory management, I foster team collaboration to enhance operational efficiency. I prioritize a positive work environment and drive team performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Lead

Checkers
03.2025 - 08.2025


  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.

Assistant Manager

Burger King
09.2024 - 03.2025
  • Supervised daily operations to ensure efficient service and adherence to company standards.
  • Coordinated team schedules to align staffing with peak business hours and demands.
  • Monitored food safety practices, ensuring compliance with health regulations and company policies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Shift Lead

Taco Bell
06.2023 - 08.2024


  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Caregiver

Family Members
02.2023 - 06.2023
  • Provided compassionate care and support to clients in daily activities and personal hygiene.
  • Assisted clients with medication management, ensuring adherence to prescribed regimens.
  • Assisted clients with activities of daily living, promoting independence and quality of life.

Housekeeping

Private Contractor
08.2022 - 01.2023
  • Assisted with light housekeeping duties as well as running errands.
  • Collaborated with housekeeping staff to ensure seamless integration of services for each hotel guest.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Coordinated with housekeeping staff to ensure timely room availability upon guest arrival.
  • Collaborated with housekeeping staff to ensure timely room turnover and availability for incoming guests.
  • Collaborated with housekeeping staff to maintain clean, comfortable, and well-stocked rooms.
  • Coordinated with housekeeping staff to ensure timely room turnovers and optimal cleanliness.

Shift Lead

McDonalds
01.2018 - 01.2019
  • Supervised team members to ensure adherence to operational standards and customer service excellence.
  • Trained new employees on procedures, policies, and safety protocols to enhance performance and efficiency.
  • Assisted in scheduling shifts to optimize workforce coverage during peak hours for improved service delivery.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Forklift Operator

Americold Storage
10.2017 - 12.2018
  • Operated forklifts to transport pallets efficiently within warehouse environment.
  • Implemented safety protocols that reduced incidents and created a safer work environment.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Housekeeping

Private Contractor
06.2015 - 06.2016
  • Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
  • Refilled par stock of guest amenities and supplies in each housekeeping storage area.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Maintained a clean and safe environment for clients by performing light housekeeping duties.

Education

High School Diploma - High School Diploma

Wayne County High School
Jesup, GA
08.2003

Skills

  • Customer service focus
  • Employee training
  • Staff supervision
  • Coaching and mentoring
  • Staff onboarding
  • Cash handling
  • Team supervision
  • Staff training and development
  • POS system operation
  • Inventory counts
  • Shift paperwork completion

Certification

ServSafe Certified since 2023

Timeline

Shift Lead

Checkers
03.2025 - 08.2025

Assistant Manager

Burger King
09.2024 - 03.2025

Shift Lead

Taco Bell
06.2023 - 08.2024

Caregiver

Family Members
02.2023 - 06.2023

Housekeeping

Private Contractor
08.2022 - 01.2023

Shift Lead

McDonalds
01.2018 - 01.2019

Forklift Operator

Americold Storage
10.2017 - 12.2018

Housekeeping

Private Contractor
06.2015 - 06.2016

High School Diploma - High School Diploma

Wayne County High School

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Yalonda Boykins