Highly effective in promoting a positive, productive environment. Resourceful and self-confident; can get the job done and do it well. Strong interpersonal and communication skills. Successful in mastering new skills through hands-on experience. Sharp, quick learner; willing to get involved.
Hi, I’m
Yalonda Coley
Certified Medical Assistant
Halethorpe,MD
Summary
Overview
14
years of professional experience
1
Certification
Work History
Lansdowne Elementary School
Volunteer
10.2022 - Current
Job overview
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
Johns Hopkins Community Physicians
Certified Medical Assistant
07.2023 - 05.2024
Job overview
- Worked with pediatric patients 0-18.
- Completed hearing and vision screening for all ages including children and adults.
- Maintained compliance with industry regulations by staying up-to-date on the latest changes in medical coding guidelines and conventions.
- Protected patient confidentiality by adhering strictly to HIPAA regulations when handling sensitive information related to medical records, treatments, and diagnoses.
- Participated in quality assurance reviews to assess the accuracy of coded data submitted by peers and provide constructive feedback for improvement when necessary.
- Conducted ongoing self-audits to identify areas requiring additional education or resources in order to maintain a high level of coding accuracy and proficiency.
- Input data into computer programs and filing systems.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
Mercy Personal Physicians At Glen Burnie
Medical Assistant Extern
03.2023 - 04.2023
Job overview
- Obtained client medical history, medication information, symptoms and allergies.
- Collected histories, vitals and current complaints via patient interviews.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Welcomed patients and inquired about wellbeing since last treatment.
- Obtained accurate medical histories from patients, highlighting critical information.
- Submitted prescriptions to pharmacy via phone, fax or web.
- EPIC trained
- Verified appropriate lab couriers picked up collected lab specimens.
- Offered age-appropriate patient care before, during and after exams.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Warmly greeted patients and visitors and made each feel welcome.
Community College Of Baltimore County
Office Assistant
02.2019 - 06.2020
Job overview
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Drafted common document templates for use by executives and employees.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed multiple projects simultaneously using organizational and analytical skills.
Wal-Mart Supercenter
Customer Service Associate
03.2010 - 12.2014
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Assisted customers with special order requests, and arranging merchandise pick-up.
Education
Anne Arundel Community CollegeArnold, MD
No Degree from Medical Assisting
05.2023
University Overview
Relevant Coursework:
- Medical Terminology
- Pharmacology
- Insurance Procedures
- Vital signs
- Urinalysis
- Phlebotomy
- EKG, ECG
- Injections ( preparing and administering)
- Law and Ethics
- Scheduling appointments
- Filing
- Taking Medical Histories
- Explaining treatment and procedures
- Assisting the Physician during exams
- Coding
Lansdowne High School & Academy Of FinanceBaltimore, MD
High School Diploma
05.2008
University Overview
Skills
- Donor Relations
- Volunteer Recruitment
- Verbal and Written Communication
- Resource Coordination
- Client Relations Strength
- Clerical Support
- Team Collaboration
- Administrative Support
- Community Service
- MS Office
- Telephone Etiquette
- Adaptability and Dependability
- Attention to Detail
Certification
- CPR Certified- 2/11/2023-02/2025
- Registered Medical Assistant (RMA)-06/2023
Timeline
Certified Medical Assistant
Johns Hopkins Community Physicians
07.2023 - 05.2024
Medical Assistant Extern
Mercy Personal Physicians At Glen Burnie
03.2023 - 04.2023
Volunteer
Lansdowne Elementary School
10.2022 - Current
Office Assistant
Community College Of Baltimore County
02.2019 - 06.2020
Customer Service Associate
Wal-Mart Supercenter
03.2010 - 12.2014
Anne Arundel Community College
No Degree from Medical Assisting
Lansdowne High School & Academy Of Finance
High School Diploma
- CPR Certified- 2/11/2023-02/2025
- Registered Medical Assistant (RMA)-06/2023
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