Yalonda Martin
Little Rock,AR
Summary
Highly motivated and committed Certified Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Experienced Certified Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 15 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CMA
CHI St Vincent Little Rock Diagnostic Clinic
08.2015 - 12.2023
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prior Authorizations
- Continuous Glucose Monitor Training
- Insulin Pump Trouble shooting
- Referrals
- Appointment Scheduling
- Answering and Returning Patient Phone calls
- Testopel injection assistance. Cort Stim Procedure
- Injections/ Immunizations
- Trained other medical assistants
- Helped with all Endocrine Doctors
- Assisted in Thyroid Biopsy
- Helped set up Fund Raisers for children
- Go to person for Endocrine Medical assistants
- Set up meetings with Representatives to see providers
- Set up charts for provider to dictate notes
- Keep up with insurance changes
- Supported audit processes, ensuring compliance with all internal control requirements and external regulations.
- Dr Allen Redding and Laura O'Hern PA-C Requests you call them directly for references professional and personal. Dr Allen Redding 501-920-7769, Laura O'Hern PAC 501-554-9938
Quality Assurance Specialist
Renaissance Radiology Medical Group
02.2010 - 05.2017
- Answered phones from doctors, nurses, and radiology departments
- Send 100 or more exams to radiologist to read and dictate reports
- Call hospitals (over 20 facilities) with critical findings to a charge nurse or a stroke protocol
- Correct patient information before films are sent to doctors to read
- Fax Reports
- Control and maintain exams listed for the doctors to read
- Addendums
- Triage work list
Medical Assistant
Dr. Joe B Pevahouse With Renal Associates
09.2014 - 11.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Procrit Shots
- Worked one on one with Dialysis Unit
- (Dr Pevahouse requests a call directly for a personal and professional reference 501-960-4370 or 501-224-2141)
Brokerage Administrator
Marcus And Millichap
01.2006 - 07.2008
- Enhanced client satisfaction by effectively managing brokerage accounts and addressing inquiries in a timely manner.
- Reduced errors in account management through meticulous attention to detail and strict adherence to compliance regulations.
- Collaborated with team members (60) or more, to develop strategies for boosting company revenue and expanding the client base.
- Opened office
- Assisted with reception as needed
- Train new agents
- Create job aides
- Assist agents in legal documentation
- Addendums
- Create portfolios for prospective buyers
- Assist with management tasks
Membership Specialist
Blue Cross Blue Shield
07.2000 - 12.2006
- Increased member satisfaction by providing exceptional customer service and addressing their needs promptly.
- Enhanced membership retention by developing strong relationships with members and understanding their preferences.
- Streamlined the membership application process, reducing wait times for new members.
- Supervised 1 employee
- Created new group implementation and account structures
- Data entry
- Membership updates
- Customer service representative
- Supervised membership processing and quality control assurance
Education
No Degree - Health And Science
University of Arkansas At Little Rock
Beebe, ARAssociate of Science - AA in Bussiness And Management
University of Phoenix
Tempe, AZ2009
Medical Assistant -
UEI College - Cerritos
Ontario, CA2009
High School Diploma -
Wilbur D. Mills High School
05.1998
Skills
- HIPAA Compliance
- Coding ICD-10
- Electronic Health Records
- Medical Terminology
- Inventory and Supply Management
- Patient Assessments
- Diagnostic Testing
- Ekg
- Insurance
- Typing 55 plus a min
- Triage
- Answer Phones
- Surgical Procedure Prep
- Injections/ Immunizations
- Training
- Referrals
- Thyroid Biopsy
- ACTH CORT STIM Testing
- GTT
- Relay medical advice from provider
- Run daily schedule report
- Faxes
- Wound Care
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
I was nominated for the Human Acts of Kindness award. There are only 6 people in the United States each year who get to go to the finalist. I have yet to hear if I was awarded this honor or not.
Certification
CPR/BLS
Foster Home Certified
HIPPA Compliance Certified
Additional Information
I have a portfolio of doctor recommendations and patient satisfaction letters that were sent to my former employers. I have spent the last 8 years in my field of passion. Endocrinology. I love helping people. My father ultimately died due to kidney failure and I have put my heart and soul into this field.
Timeline
CMA
CHI St Vincent Little Rock Diagnostic Clinic
08.2015 - 12.2023
Medical Assistant
Dr. Joe B Pevahouse With Renal Associates
09.2014 - 11.2014
Quality Assurance Specialist
Renaissance Radiology Medical Group
02.2010 - 05.2017
Brokerage Administrator
Marcus And Millichap
01.2006 - 07.2008
Membership Specialist
Blue Cross Blue Shield
07.2000 - 12.2006
No Degree - Health And Science
University of Arkansas At Little Rock
Associate of Science - AA in Bussiness And Management
University of Phoenix
Medical Assistant -
UEI College - Cerritos
High School Diploma -
Wilbur D. Mills High School
CPR/BLS
Foster Home Certified
HIPPA Compliance Certified
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