Yalonda McDonald
Summary
Hardworking and Passionate job seeker with strong interpersonal skills, excellent time management and problem-solving skills. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Office Administrator
McDonald Timber Co LLC
04.2022 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Recruited, interviewed and hired employees.
- Bolstered project success through diligent tracking of deadlines, allocation of resources, and provision of status updates as needed.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Established busi8ness priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Identified and communicated customer needs to supply chain capacity and quality crews.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Office Administrator
C&Y Trucking, Inc.
09.2004 - 01.2021
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Updated department procedures manuals regularly to reflect changes in policies or protocols.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained accurate records of office expenses, contributing to budget control and cost reduction efforts.
- Reconciled account files and produced monthly reports.
- Answered phones, routing calls, delivering messages to staff and greeting visitors.
- Oversaw appointment scheduling and coordination of loads for all of our drivers.
- Provided backup to owner to assist with various tasks whenever needed.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed office supply inventory, placing orders as necessary to maintain optimal stock levels at all times.
- Facilitated the onboarding elog devices for new employees through orientation sessions and training material distribution.
- Assisted in preparation and processing of payroll to facilitate prompt payments.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted in the management of daily office operations, ensuring smooth workflow and timely completion of tasks.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and activities.
CCSO Dispatcher
Cullman County Sheriffs Office
08.2003 - 08.2004
- Directed dispatching, routing, and tracking of the patrol fleet vehicles.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient arrival routes.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Utilized dispatch software to enter customer orders, arrivals and departures.
- Answered phone calls and responded to customers in a courteous manner.
- Monitored and tracked dispatch communication systems.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within ample time.
Education
Associate of Applied Science - Drafting & Design Technology
Wallace State Community College - Hanceville
Hanceville, AL05.2003
High School Diploma -
Meek High School
Arley, AL05.2000
Skills
- Leadership and Supervision
- Scheduling and Coordinating
- Training and Development
- Performance Review & Training
- Emergency Response
- Technical Proficiency
- Administration and Reporting
- Design & Creative Thinking
- AutoCAD Software Proficiency
- Blueprint Interpretation
Timeline
Office Administrator
McDonald Timber Co LLC
04.2022 - Current
Assistant Office Administrator
C&Y Trucking, Inc.
09.2004 - 01.2021
CCSO Dispatcher
Cullman County Sheriffs Office
08.2003 - 08.2004
Associate of Applied Science - Drafting & Design Technology
Wallace State Community College - Hanceville
High School Diploma -
Meek High School
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