Yalonda wilson
strongsville,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flexologist position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Housing Coach
West Side Catholic
West 32nd Lorain Rd Cleveland Ohio
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Package Handler
Amazon
1155 Babbit Rd, Euclid OH 44132
09.2019 - 09.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Housekeeper
University Hospital
11100 Euclid
06.2009 - 09.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Associate of Arts - Occupational Therapy Assistant
Cuyahoga Community College
Cleveland, OH05-2016
Skills
- Personable and friendly
- Effective communication
- Interpersonal relationships
- Verbal and written communication
- Ethics and integrity
- Safety protocols
- Motivational techniques
- Empathy development
- Strategic planning
- Customer service
- Follow-up skills
Languages
English
Timeline
Housing Coach
West Side Catholic
09.2022 - Current
Package Handler
Amazon
09.2019 - 09.2022
Housekeeper
University Hospital
06.2009 - 09.2019
Associate of Arts - Occupational Therapy Assistant
Cuyahoga Community College
Certification
- CPR/AED Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Achieved [Result] through effectively helping with [Task].