Yalonda wilson
strongsville,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flexologist position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Housing Coach
West Side Catholic
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Package Handler
Amazon
09.2019 - 09.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Housekeeper
University Hospital
06.2009 - 09.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Associate of Arts - Occupational Therapy Assistant
Cuyahoga Community College
Cleveland, OH05-2016
Skills
- Personable and friendly
- Effective communication
- Interpersonal relationships
- Verbal and written communication
- Ethics and integrity
- Safety protocols
- Motivational techniques
- Empathy development
- Strategic planning
- Customer service
- Follow-up skills
Languages
English
Timeline
Housing Coach
West Side Catholic
09.2022 - Current
Package Handler
Amazon
09.2019 - 09.2022
Housekeeper
University Hospital
06.2009 - 09.2019
Associate of Arts - Occupational Therapy Assistant
Cuyahoga Community College
Certification
- CPR/AED Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved [Result] through effectively helping with [Task].
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