Overview
Work History
Education
Skills
Timeline
Generic

Yamairy Polanco De La Cruz

Kissimmee

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Alorica
Kissimmee
11.2023 - Current
  • Resolved customer inquiries using company systems and resources.
  • Guided customers through product features and services.
  • Collaborated with team members to improve service delivery.
  • Managed escalated customer issues with empathy and professionalism.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Provided top quality control and eliminated downtime to maximize revenue.

Agent/CSR

Garzor Insurance Agency
05.2022 - 10.2023
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Assist customers by providing information and resolving their complaints.
  • Issue receipts, refunds, credits, or change due to customers.
  • Completed day-to-day duties accurately and efficiently.

Agent/CSR

Universal Insurance Agency
11.2017 - 01.2022
  • Recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service
  • Assist customers by providing information and resolving their complaints.
  • Issue receipts, refunds, credits, or change due to customers.
  • Issue Auto policy (new business & rewrite)

Agent/CSR

SELECT INSURANCE GROUP
05.2016 - 06.2017
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Cashier

DUNKING DONUT
05.2014 - 05.2016
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Answer questions regarding the store and its merchandise.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.

Cashier

Adidas
06.2013 - 05.2014
  • Greet customers entering establishments.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers

Education

Florida Technical College
Kissimmee, FL
11.2017

Diploma - Cosmetology

Colegio Acelerado de Educación Secundaria y técnica inc
05.2014

Skills

  • Bilingual English/Spanish
  • The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Service Orientation
  • Talking to others to convey information effectively
  • Understanding written sentences and paragraphs in work related documents
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming

Timeline

Customer Service Representative

Alorica
11.2023 - Current

Agent/CSR

Garzor Insurance Agency
05.2022 - 10.2023

Agent/CSR

Universal Insurance Agency
11.2017 - 01.2022

Agent/CSR

SELECT INSURANCE GROUP
05.2016 - 06.2017

Cashier

DUNKING DONUT
05.2014 - 05.2016

Cashier

Adidas
06.2013 - 05.2014

Florida Technical College

Diploma - Cosmetology

Colegio Acelerado de Educación Secundaria y técnica inc

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Yamairy Polanco De La Cruz