Yaman Shakra
Greendale
Summary
Results-driven Retail Professional with expertise in customer support and inventory management at Go Wireless LLC - Metro by T-Mobile. Proven ability to enhance sales growth and customer satisfaction through informed purchasing guidance. Bilingual in English and Arabic, skilled in building relationships and delivering tailored solutions that drive revenue and customer loyalty.
Overview
3
3
years of professional experience
Work History
Kiosk Operator
Pit Stop Fix
11.2022 - 02.2023
- Enhanced service delivery by operating kiosk equipment efficiently for transactions.
- Ensured timely restocking of products, minimizing downtime and maintaining inventory levels.
- Improved customer satisfaction by assisting with inquiries and troubleshooting issues.
- Increased sales growth by managing promotional displays for special offers and featured items.
Retail Sales Representative
Metro by T-Mobile
03.2023 - Current
- Enhanced customer satisfaction through effective communication and problem-solving techniques.
- Guided customers in product selection, improving their shopping experience significantly.
- Maintained optimal inventory levels, ensuring accurate stock availability at all times.
- Educated customers on product features through engaging demonstrations and informative sessions.
- Achieved sales targets by offering product recommendations and promoting complementary items.
- Utilized persuasive communication to help undecided customers make confident purchases.
Education
Bachelor of Science - Neuroscience
University of Wisconsin, Milwaukee
Milwaukee, WI12-2027
Skills
- Informed purchasing guidance
- Market analysis for sales growth
- Payment transaction oversight
- Customer support
- Electronics repair expertise
- Bilingual in English and Arabic with basic Spanish
- Inventory management
Accomplishments
- Ranked #1 in overall sales for two consecutive months; maintained Top 5 sales performance across five months, outperforming peers in a high-volume market.
- Achieved a 45–50% monthly conversion rate, consistently exceeding company benchmarks of 30-40% and driving sustained revenue growth.
- Placed within the Top 20% of stores against company monthly goals in the Milwaukee region, demonstrating elite consistency and execution.
- Acquired functional Spanish proficiency within 3 months while working in a Spanish-dominant market, enabling effective communication with customers and improving sales outcomes.
Timeline
Retail Sales Representative
Metro by T-Mobile
03.2023 - Current
Kiosk Operator
Pit Stop Fix
11.2022 - 02.2023
Bachelor of Science - Neuroscience
University of Wisconsin, Milwaukee