Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Yamarie Laboy

Maitland

Summary

Dynamic Shop Manager at Take 5 Oil Change with a proven track record in enhancing customer satisfaction and driving sales through effective employee management and strategic sales promotions. Skilled in inventory control and conflict resolution, I foster a productive team environment while ensuring compliance with health and safety standards.

Overview

2
2
years of professional experience

Work History

Shop Manager

Take 5 Oil Change
01.2024 - 08.2025
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.

Customer Service Representative

SYKES
06.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Haines City High School
Haines City, FL

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Employee scheduling
  • Customer engagement
  • Sales promotions
  • POS systems
  • Staff recruitment
  • Recruitment and hiring
  • Team leadership

Accomplishments

  • Supervised a team of 10 staff members.

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

SYKES
06.2024 - 12.2024

Shop Manager

Take 5 Oil Change
01.2024 - 08.2025

High School Diploma -

Haines City High School

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