Yamarilis Gonzalez-Mendoza
Orlando,FL
Summary
Enthusiastic, customer service-driven, and creative-minded with 7 years of varied environments to add diversity and continued learning experiences. I've taken my skills in teaching, customer service, and the arts, and combined them with my desire to serve and assist others. With a Bachelor's degree and the desire to continue to further my education, I thrive where I can both care for others and satisfy my thirst for knowledge.
Overview
6
6
years of professional experience
Work History
Educator
Orlando Science Center
04.2023 - Current
- Responsible for delivering labs and STEM educational programs to field trip groups.
- Assists with field trip check-in/out, guiding guests through center, assisting with inquiries and concerns, assisting with lunch time set up/tear down, and acquiring guest feedback and evaluations
- Utilized innovative teaching strategies to effectively engage students and guests in learning.
- Collaborated with colleagues to develop and deliver curriculum, enhancing learning experience.
Customer Service Associate
Awakened Auras Co
03.2022 - 08.2023
- Responsible for: store maintenance, opening/closing, minimizing losses, cash handling, and phone handling
- Assists guests with inquiries and questions by staying knowledgeable on products and usage
- Assists with booking and maintaining the Salt Therapy room and informing clients on health benefits
- Actively listening to customers, handling concerns quickly and escalating any issues to supervisor in a timely manner.
TESOL English Teacher
EF Education Online
12.2020 - 03.2022
- Responsible for delivering English lessons to children learning from their homes international in China
- Instruct students one-on-one using learning platform, props, and other learning materials to gain a better understanding of English language
- Developed innovative lesson plans to engage students in English language learning by studying the curriculum and shaping it as needed.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Confirmations Agent
Marriott Vacations Worldwide, Online
09.2021 - 11.2021
- Responsible for: communicating with guests via phone to confirm their vacation package details, entering data accordingly and efficiently, and communicating with leadership/other departments for assistance as needed
- Must be able to assist guests via phone quickly while entering data correctly
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Guest Service Associate
Wycliffe Bible Translators
05.2019 - 05.2020
- Responsible for: conducting educational tours, operating front desk, maintaining gift shop, and assisting with events as needed
- Assists with cash handling and deposits, exhibit maintenance, guest experience/education, order processing, and staffing the main headquarters front desk helping guests check-in
Educator II
Seaworld Parks and Entertainment
08.2017 - 05.2019
- Educator responsible for narrating at animal exhibits, maintaining and presenting animal information, communicating and interacting with guests, guiding guests on tours, and maintaining guest/animal safety at exhibits
- Guest Correspondence responsible for answering guest questions via email, logging guest correspondences that include: complaints, suggestions, inquiries, etc
- Responsible for problem-solving on an individual basis and ensuring the highest guest satisfaction
Education
Bachelor of Science - Children's Ministry
Johnson University Florida
Kissimmee05.2020
High School Diploma -
City of Life Christian Academy
Kissimmee, FL05.2014
Vocal Arts/Creative Writing
Osceola County School For The Arts
Kissimmee, FLSkills
- Public Speaking
- Customer Service
- Phone handling
- Cash Handling
- TESOL certification
- Curriculum Development
- Arts and Crafts
- Theater Experience
- Leading Activities
- Appropriate Age Group Experience
- Diversified Instruction
Accomplishments
- Played a lead role in "You're a Good Man Charlie Brown" high school production.
- Played various character acting roles for children's entertainment and charity.
- Collaborated with local church Family Ministry Team in the development and implementation of children's curriculum, volunteer management, and daily operations for two internship seasons.
Languages
Spanish
Professional Working
Timeline
Educator
Orlando Science Center
04.2023 - Current
Customer Service Associate
Awakened Auras Co
03.2022 - 08.2023
Confirmations Agent
Marriott Vacations Worldwide, Online
09.2021 - 11.2021
TESOL English Teacher
EF Education Online
12.2020 - 03.2022
Guest Service Associate
Wycliffe Bible Translators
05.2019 - 05.2020
Educator II
Seaworld Parks and Entertainment
08.2017 - 05.2019
Bachelor of Science - Children's Ministry
Johnson University Florida
High School Diploma -
City of Life Christian Academy
Vocal Arts/Creative Writing
Osceola County School For The Arts
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