Hardworking and reliable with strong ability to manage people. Highly organized, proactive, and punctual with team-oriented mentality. Ability to identify needs and provide customized solutions, promoting well-being and resilience in diverse populations. Proficient in implementing data-driven intervention strategies, focusing on empowerment and self-efficacy. Capable of collaborating with multidisciplinary teams and effectively communicating with multiple stakeholders, ensuring a comprehensive and collaborative approach to client care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TEACHER
BUCKNER PREPARATORY
04.2023 - Current
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Maintained open lines of communication with over 100 students and their families, resulting in a 30% increase in parent participation in school events and activities.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunity for success.
Delivered small group instruction to 10 students struggling, leading to an average of 25% growth in their assessment scores within three months.
Utilized data-driven instruction to tailor lessons for improved academic performance.
Provide targeted instruction in small groups, delivering individualized guidance to enhance students' academic growth and personal development.
Gifted and Talented teacher implementing an educational framework specifically designed to meet unique needs of high-ability students.
Utilize Skyward, Eduphoria, and Project Education software to optimize administrative tasks and improve overall teaching effectiveness.
Incorporate various educational technologies into the classroom, including Seesaw, ST Math, Khan Academy, IReady and Istation, to enhance the learning experience and facilitate accurate tracking of student progress.
Maintained open lines of communication with over 100 students and their families, resulting in a 30% increase in parent participation in school events and activities.
HEALTH AND LIFE INSURANCE AGENT
FAMILY FIRST LIFE DALLAS, TX
01.2019 - 01.2023
Communicated with clients to understand needs and identify best policies for each case.
Calculated premiums and established payment methods.
Sold life insurance policies via telephone and assisted other agents with underwriting.
Obtained underwriting approval by completing application for coverage.
Contacted prospective customers to present information and explain available services.
Pursued continued professional development through insurance workshops, course and webinars.
Created coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
Explained coverage options to potential policyholders, answering questions or concerns.
Provided death benefits by delivering policy proceeds and reassessing client needs.
Developed marketing strategies to compete with other individuals or companies selling insurance.
Met with division leaders and consultants to discuss strategies to increase sales.
Leveraged industry trends to shape solutions and approaches.
Facilitator
Self Employed
01.2020 - Current
Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Provide compassionate support to parents seeking to implement positive changes in their parenting approach.
Help parents reconnect with their true essence to improve their parenting practices.
Support parents in recognizing and healing their own emotional wounds to raise happy and emotionally healthy children.
Practice nonjudgmental listening and empathy, respecting the personal stories and experiences of parents.
Educate parents about the stages of child development to help them understand their children's current phase.
Guide parents in their personal processes of healing and forgiveness.
Promote family teamwork and strategies to enhance quality family interactions.
Identified areas in need of improvement and implemented solutions.
SHIFT MANAGER
VIVRI
06.2016 - 06.2019
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Accepted and printed online orders.
Addressed customer concerns and issues by phone and email.
Resolved any order issues.
Answered all corporate emails and phone calls.
Provided excellent customer service in person while assisting customers.
Managed daily cash intake by counting out registers and tabulating profits.
Documented receipts accurately.
Oversaw inventory movement.
Trained new employees to meet job requirements.
Assisted employees in accomplishing tasks during peak periods.
Upheld company standards and compliance requirements for operations.
Communicated with other shift managers to facilitate a continuum of customer service.
Education
MASTER OF ARTS - PUBLIC AND NON-PROFIT MANAGEMENT
ANA G. MENDEZ UNIVERSITY
DALLAS TX
05.2020
BACHELOR OF ARTS - SOCIAL WORK
INTER AMERICAN UNIVERSITY OF PUERTO RICO
SAN JUAN, PR
05.2015
Skills
Understanding Customer Needs
Conflict Resolution
Creative Problem Solving
Data Entry
Microsoft Office Expert
Multitasking and Prioritization
Classroom Management
Critical Thinking
Lesson Planning
Positive Role Model and Mentor
FLUENT IN SPANISH
Certification
HEALTH, LIFE AND ANNUITIES LICENSED, 01/01/19
EFFECTIVE PATERNITY CERTIFICATION, 01/01/20
Timeline
TEACHER
BUCKNER PREPARATORY
04.2023 - Current
Facilitator
Self Employed
01.2020 - Current
HEALTH AND LIFE INSURANCE AGENT
FAMILY FIRST LIFE DALLAS, TX
01.2019 - 01.2023
SHIFT MANAGER
VIVRI
06.2016 - 06.2019
HEALTH, LIFE AND ANNUITIES LICENSED, 01/01/19
EFFECTIVE PATERNITY CERTIFICATION, 01/01/20
MASTER OF ARTS - PUBLIC AND NON-PROFIT MANAGEMENT
ANA G. MENDEZ UNIVERSITY
BACHELOR OF ARTS - SOCIAL WORK
INTER AMERICAN UNIVERSITY OF PUERTO RICO
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