Yamayra L. Lopez
Amston
Summary
Dynamic hospitality professional with extensive experience at Inn At Mystic, excelling in event coordination and inventory management. Proven ability to enhance guest satisfaction through exceptional service and effective team leadership. Bilingual in English and Spanish, adept at resolving conflicts and fostering positive client relations in fast-paced environments. Skilled Banquet Captain with solid background in overseeing banquet operations and leading service teams. Demonstrated ability to coordinate large-scale events, ensuring smooth service and high customer satisfaction. Known for strong leadership skills, problem-solving capabilities, and exceptional communication abilities. Noteworthy contributions include improving operational efficiency and enhancing team performance in previous roles.
Overview
12
12
years of professional experience
Work History
Banquet Captain
Inn At Mystic
Mystic
08.2023 - Current
- Oversaw inventory management, including equipment and linens, to meet event specifications.
- Coordinated with food and beverage team on menu selections and serving times.
- Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Facilitated communication between event hosts and staff to ensure smooth operation and guest satisfaction.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Maintained cleanliness and organization of banquet spaces before, during, and after events.
- Developed and maintained positive relationships with vendors and suppliers for event needs.
- Coordinated with sales and catering teams to understand event requirements and client needs.
- Implemented strategies to enhance service efficiency and guest experience during banquet events.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Conducted post-event evaluations to identify areas for improvement and implement corrective actions.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
Front End Coordinator
TJX Companies
Manchester
10.2021 - 05.2022
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Took over cash register duties during busy periods to keep customers lines moving.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Delivered high level of service to both internal personnel and customers when answering phone, handling issues, and greeting visitors.
- Coached and mentored newly hired employees on front-end operational and customer service work.
- Resolved customer complaints or answered customers' questions.
Banquet Server
Killington Ski Resort
Killington
09.2019 - 06.2020
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Responded promptly and courteously to guest inquiries and complaints.
- Provided exceptional service to high volume of daily customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Greeted guests upon arrival and provided assistance throughout the event.
- Participated in ongoing training to enhance job skills and knowledge.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Set up stations for serving meals according to established guidelines.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
BanquetBanquet Server/ Captain
Foxwoods Resort Casino
Mashantucket
01.2016 - 08.2019
- Serve food and beverages at banquet events in a fast-paced environment while maintaining 5 Star service standards
- Currently considered and being personally referred by the banquet director for the LEAP program
- To receive management/ supervisor training
Banquet Server
MACK Staffing Services
Verona
06.2013 - 11.2014
- Served food and beverages at a wide range of events in Connecticut/ New York
- Including but not limited to, Charity events, corporate events, golf events and luxury weddings
Education
Medical Assisting -
Porter and Chester Institute
01.2010
Pre- Requisites -
Capital Community College
01.2008
High School -
Manchester High School
01.2005
Skills
- Bilingual - Fluent in English and Spanish
- Event coordination
- Inventory management
- Staff supervision
- Client relations
- Service efficiency
- Experience with BEO's and Micros Systems
- Ability to communicate with a diverse society
- Experience with Microsoft Word
- Experience with Microsoft Excel
- Team communication
- Problem solving
- Time management
- Customer service
- Conflict resolution
- Attention to detail
- Leadership skills
- Guest interaction
- Interpersonal skills
- Team building
- Teamwork and collaboration
- Customer satisfaction
- Guest relations
- Professionalism
- Interpersonal communication
- Hospitality service expertise
Additional Experience Skills
- Bilingual- Fluent in English and Spanish.
- Experience with BEO's and Micros Systems.
- Ability to communicate equally with a diverse society. People of all different backgrounds, races, and ages. To unify and work together making a positive impact for the community.
- Experience with Microsoft Word and Excel.
Languages
English
Professional
Spanish
Professional
Timeline
Banquet Captain
Inn At Mystic
08.2023 - Current
Front End Coordinator
TJX Companies
10.2021 - 05.2022
Banquet Server
Killington Ski Resort
09.2019 - 06.2020
BanquetBanquet Server/ Captain
Foxwoods Resort Casino
01.2016 - 08.2019
Banquet Server
MACK Staffing Services
06.2013 - 11.2014
Medical Assisting -
Porter and Chester Institute
Pre- Requisites -
Capital Community College
High School -
Manchester High School
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