Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yameenah Mayfield

Wrightstown,NJ

Summary

Dynamic Technical Support Consultant with Verizon, adept at problem resolution and customer support. Enhanced service delivery through process improvements and effective training of team members. Skilled in software installation and mentoring, consistently delivering efficient solutions and elevating team performance. Committed to optimizing customer interactions and knowledge base accuracy.

Overview

6
6
years of professional experience

Work History

Technical Support Consultant

Verizon
10.2019 - 07.2025
  • Provided technical support to customers, resolving inquiries and troubleshooting issues efficiently.
  • Assisted in training team members on new software tools and best practices for customer interaction.
  • Documented customer interactions and solutions in CRM system to enhance knowledge base accuracy.
  • Implemented process improvements that streamlined support workflows, enhancing overall service delivery.
  • Developed and maintained comprehensive documentation of support procedures and solutions.
  • Consistently exceeded customer expectations by delivering personalized service tailored to individual needs.
  • Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.

Education

Computer Science

Brookdale Community College
Lincroft, NJ
05.2026

Skills

  • Problem resolution
  • Customer support
  • Training and mentoring
  • Software installation
  • Mobile device support
  • Application support
  • Incident management
  • Remote support
  • Desktop support
  • Decision-making

Timeline

Technical Support Consultant

Verizon
10.2019 - 07.2025

Computer Science

Brookdale Community College

Similar Profiles

CREATE PROFILE