Yamen Shazbeck
IT SUPERVISOR
Choueifat City
Summary
Knowledgeable IT Supervisor who oversees technology deployment and maintenance. Guides and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
IT Supervisor Help Desk Support
Resource Group Holding Company
01.2012 - Current
- Managed the maintenance support, and service to ensure smooth operation capacity of the network and communication systems
- Installation and Reparation for Server, Switch, and Cisco
- Supervised The installation for the Computer System.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
IT Supervisor | Project Management
Resource Group Holding Company
06.2023 - 08.2023
- Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
- Served as a liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
Senior IT Help Desk Support
Inkript Holding Company
1 2007 - 1 2012
- Management and maintenance of the network
- Manage and coordinate the Customer Relation System
- Installation of inquired hardware and software
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility.
Network Assistant
Lacite School Khaldeh
01.2002 - 01.2007
- Provided on-call support for network engineering duties.
- Reduced response times by training end-users on proper usage of networking equipment, tools, and protocols.
- Increased reliability of networks through continuous monitoring of system health and proactive identification of potential problems or areas for improvement.
- Implemented secure remote access solutions for employees working off-site or from home offices while maintaining data privacy standards required by industry regulations.
- Enhanced network performance by troubleshooting and resolving connectivity issues.
Education
Bachelor Degree in Computer Communication - Information Technology
AUL - Arts, Sciences And Technology University
Lebanon 01.2002 - 04.2006
Cisco Networking Academy Program 1- 4 Certificate - Netwroking
Aul - Arts, Sciences & Technology University
Lebanon 04.2009 - 04.2009
Windows Cycle Certificate - Information Technology
Forma Tech Institute
Lebanon 04.2011 - 04.2011
Skills
Proficiency in the troubleshooting and resolution of queries
Ability to explain technical information clearly
Utility of analytical and process-oriented approaches
Capability and curiosity to learn about new software and hardware
Hardware maintenance
Network Administration
IT Asset Management
IT Security Management
Languages
Arabic
Native language
Arabic Language (Written & Spoken)
Proficient
C2
English Language (Written & Spoken)
Proficient
C2
French Language (Written & Spoken)
Proficient
C2
Timeline
IT Supervisor | Project Management
Resource Group Holding Company
06.2023 - 08.2023
IT Supervisor Help Desk Support
Resource Group Holding Company
01.2012 - Current
Windows Cycle Certificate - Information Technology
Forma Tech Institute
04.2011 - 04.2011
Cisco Networking Academy Program 1- 4 Certificate - Netwroking
Aul - Arts, Sciences & Technology University
04.2009 - 04.2009
Network Assistant
Lacite School Khaldeh
01.2002 - 01.2007
Bachelor Degree in Computer Communication - Information Technology
AUL - Arts, Sciences And Technology University
01.2002 - 04.2006
Senior IT Help Desk Support
Inkript Holding Company
1 2007 - 1 2012
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