Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yamib Rodriguez

Fort Lauderdale,FL

Overview

11
11
years of professional experience
1
1
Certification

Work History

GreenChem Industries LLC

Export Customer Service / Logistics Specialist
10.2023 - Current
  • Accurately process orders, returns, and exchanges according to company policies and procedures.
  • Export Documentation & Compliance ( B/L, CI, COO, COA, SDS, SLI, Commercial Invoice, IMO Declarations.)
  • Knowledge of IMDG, DOT Regulations.
  • knowledge CDTA, DCDCA & DEA Regulations
  • LATAM regulations and documents regulations per country.
  • South America Regulation and documents regulations.
  • Europe Regulation and documents regulations.
  • US Domestics regulations and documents regulations.
  • Address customer inquiries, concerns, and complaints promptly and professionally.
  • Provide exceptional customer service via phone, email.
  • Stay up-to-date on product knowledge, company policies, and industry trends.
  • Responsible for proper documentation of export orders.
  • Manage all aspects of ocean freight, including booking, documentation, and execution, ensuring compliance with international shipping regulations and safety standards for hazardous materials.
  • Work closely with internal teams, including supply chain, sales, and regulatory affairs, to ensure seamless coordination and communication throughout the shipping process
  • Build sustainable relationships and trust with customer accounts through open communication.
  • Assist with various administrative tasks as needed

Cucole Corp

Customer Service Representative & Administration
06.2016 - 09.2023
  • Ocean Export Coordination
  • Logistics coordination
  • Knowledge of IMDG/ DOT regulations
  • Export Documentation & Compliance ( B/L, CI, COO, COA, SDS, SLI, Commercial Invoice, IMO Declarations.)
  • Global Freight Forwarding (LCL, FCL, Air Consolidations)
  • Carrier Rate Negotiation and Booking.
  • Shipment Tracking & Coordination
  • Freight Forwarding & Customs Clearance
  • Incoterms , Customs Regulations.
  • Client Communication & Relationship Management
  • Shipping Software & Technology
  • Customer Service & Communication
  • AES Filing and ACE Portal Usage
  • Time Management & Multitasking
  • Ensure clients/customers receive documents promptly and on time

Savino Del Bene USA

Customer Service Represenative
04.2014 - 06.2016
  • Receive, review, and process import documentation for accounts.
  • Ensure documentation is accurately processed, distributed, and released to carriers, customers and agents in a timely manner.
  • Obtain and create quotes for shipments and source the best method of transportation.
  • Work with Brokerage or CFS to coordinate and monitor the release of goods from the carrier, Customs, or other governmental agency examinations that may be required.
  • Communicate with overseas agents to ensure proper pre-alerts and documentation.
  • Continue to explore different options to reduce cost, and increase revenues.
  • Track and trace shipments and provide updates to clients and sales.
  • Uphold a strong and professional relationship with airlines, transportation agencies, and sales.
  • Demonstrate an emphasis on customer satisfaction per company policy.
  • Maintain shipment files and ensure billing is completed in a timely fashion.
  • Assist as a backup for alternate accounts.
  • Perform other duties as assigned.
  • Must be able to perform essential job functions with or without reasonable accommodations
  • Other job duties as assigned

Education

International Maritime Dangerous Good
01-2023

DOT Hazmat Certification
01-2023

Bachelor of Accounting - Accounting

Universidad Nacional Autonoma De Honduras
Tegucigalpa, Honduras
12-2005

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication

Certification

  • DOT Hazmat - 2023
  • IMDG -2023
  • Knowledge of Special Equipments, and Regulations and documentation.
  • Proficiency in computer systems and software, including CRM software and Microsoft Office Suite. experience is a plus
  • Systems: NetSuite Vilden, Compass, Yardy, Syteline 6 & 8
  • Abode Acrobat
  • DEA permits


Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

GreenChem Industries LLC

Export Customer Service / Logistics Specialist
10.2023 - Current

Cucole Corp

Customer Service Representative & Administration
06.2016 - 09.2023

Savino Del Bene USA

Customer Service Represenative
04.2014 - 06.2016

International Maritime Dangerous Good

DOT Hazmat Certification

Bachelor of Accounting - Accounting

Universidad Nacional Autonoma De Honduras

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Yamib Rodriguez