Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

YAMIKA MILLER

Tampa

Summary

Remote Customer Service Representative

Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the Customer service role at your company. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

10
10
years of professional experience

Work History

Remote Customer Service Representative

Alorica Inc
Tampa
04.2021 - Current
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Navigated multiple computer systems and applications and utilized search tools to find information.
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes.
  • Conferred with customers by telephone or in-person to provide product or service information.
  • Recommended improvements in products, services or billing methods to prevent future problems.
  • Made appropriate account corrections to resolve customer problems.
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Utilized automated systems to log and retrieve call information.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Generated weekly performance reports for clients detailing campaign results.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Followed up with customers via email or telephone as needed regarding account status or other inquiries.
  • Participated in weekly team meetings to discuss progress towards goals set by management team.
  • Adhered to company policies and procedures while assisting customers with their needs.
  • Continually updated knowledge base of product features, benefits, pricing plans.
  • Utilized computer systems to access accounts for research purposes.
  • Contacted customers about potential service upgrades, new services and account changes.

Cashier Team Lead

Circle K
Tampa
02.2016 - 01.2021
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Processed cash, check and credit cards for customer purchases.
  • Counted cash drawers at beginning of shifts to verify correct amounts.
  • Helped customers locate merchandise.
  • Processed merchandise returns and exchanges.
  • Supervised others and provided on-the-job training.
  • Kept periodic balance sheets of amounts and numbers of transactions.
  • Assisted with new hire orientation and employee training.
  • Worked with coworkers to complete tasks.
  • Troubleshot minor problems and reported larger technical issues.
  • Performed opening duties, including restocking items, setting tables.
  • Maintained the kitchen area clean and sanitized at all times.

Education

High School Diploma -

Chamberlain High School
Tampa, FL

Skills

  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Upselling Products and Services
  • Call Documentation
  • Customer Data Confidentiality
  • Microsoft Office
  • Inbound and Outbound Calling
  • Educational Opportunities
  • Microsoft Outlook
  • Telephone Management
  • Call Transfers
  • Credit Card Payment Processing
  • Microsoft Windows
  • Customer service
  • Microsoft teams

Languages

English, Native

Timeline

Remote Customer Service Representative

Alorica Inc
04.2021 - Current

Cashier Team Lead

Circle K
02.2016 - 01.2021

High School Diploma -

Chamberlain High School

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