Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yamika Poulard

Coral Springs

Summary

Dynamic customer service professional with a proven track record at FIS, excelling in relationship building and conflict resolution. Adept at data analysis and decision-making, I enhance organizational growth through effective teamwork and innovative solutions, consistently driving customer satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

Level 2 Associate

FIS
03.2023 - 04.2025
  • Enhanced customer satisfaction by providing efficient and personalized assistance.
  • Demonstrated adaptability in a fast-paced work environment, managing multiple priorities effectively.
  • Strengthened client relationships by maintaining timely and accurate follow-ups on inquiries and concerns.
  • Participated in cross-functional projects to enhance department collaboration and drive business results.

Customer Service Representative

Center Well Pharmacy
01.2022 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Support Specialist

CVS Pharmacy
03.2023 - 02.2025
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Overnight Associate

ADT Security
02.2020 - 01.2022
  • Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
  • Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
  • Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
  • Provided valuable input during team meetings, sharing ideas for process improvements and innovative solutions for common challenges faced during overnight shifts.

Dispatcher

Hertz Car Rental
03.2018 - 03.2021
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 5000 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Sales Associate

Select Quote
04.2020 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Level 2 Associate

Tmoblie
10.2018 - 02.2019
  • Collaborated with team members to achieve monthly targets, strengthening overall team productivity.
  • Spearheaded initiatives to improve workplace culture by promoting open communication channels among staff members.
  • Completed training programs for personal growth, enhancing professional skills and expertise in the field.
  • Boosted sales performance with effective product presentation and persuasive communication skills.

Customer Service Representative

Metro Pcs
10.2016 - 02.2018
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.

Education

NORTH MIAMI HIGHSCHOOL
Miami, FL

Associate of Science - Occupational Therapy

Keiser University
Fort Lauderdale, FL
02-2020

Skills

  • Strong teamwork
  • Organizational growth
  • Brand awareness
  • Data analysis proficiency
  • Decision-making capacity
  • Financial literacy

Languages

French
Full Professional

Timeline

Level 2 Associate

FIS
03.2023 - 04.2025

Customer Support Specialist

CVS Pharmacy
03.2023 - 02.2025

Customer Service Representative

Center Well Pharmacy
01.2022 - 03.2025

Sales Associate

Select Quote
04.2020 - 02.2021

Overnight Associate

ADT Security
02.2020 - 01.2022

Level 2 Associate

Tmoblie
10.2018 - 02.2019

Dispatcher

Hertz Car Rental
03.2018 - 03.2021

Customer Service Representative

Metro Pcs
10.2016 - 02.2018

NORTH MIAMI HIGHSCHOOL

Associate of Science - Occupational Therapy

Keiser University

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