Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Yamil Navarrete

Henderson,NV

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

4
4
years of professional experience

Work History

Service Advisor

Findlay Customs
10.2022 - Current
  • Educated customers on proper vehicle maintenance, proper vehicle customization and fostering long-term relationships built on trust and loyalty.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customer vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during
  • Built relationships with managers and service advisors at multiple dealerships for smoother communication and collaboration.
  • Acted as the primary point-of-contact with local dealerships by proactively reaching out to managers and service advisors, ensuring clear communication and streamlined operations.
  • Collected and processed purchase orders from various dealerships across the valley, facilitating prompt parts orders and minimizing service downtime.

Front Desk Receptionist

Oasis Beauty Medical Aesthetics
06.2021 - 02.2022
  • Handled incoming and outgoing phone calls efficiently.
  • Handled cash and executed transactions professionally.
  • Managed appointment timetables for patients.
  • Managed front-desk operations during patient visits.
  • Completed patient documentation efficiently.
  • Delivered information to patients regarding various procedures and product usage.
  • Promoted inventory items through effective selling techniques.
  • Enrolled patients in loyalty initiatives.
  • Ensured cleanliness by adhering to established sanitation protocols in various room settings.
  • Ensured proper preparation of patients prior to undergoing procedures.
  • Overseen start and end-of-day operations.

Education

High school diploma -

Foothill High School

Skills

    Customer Service Excellence: Delivered top-tier support in a fast-paced automotive environment, ensuring every customer felt valued and well-informed

    Bilingual Communication: Fluent in English and Spanish, effectively bridging language barriers and enhancing customer engagement

    Detail-Oriented Administration: Maintained meticulous records of customer interactions and service and parts details, ensuring data accuracy and compliance

    Multitasking & Team Oversight: Expertly manage multiple tasks simultaneously—ranging from customer inquiries and transaction processing to phone communications—while supervising and mentoring fellow service advisors to maintain a high standard of service

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Service Advisor

Findlay Customs
10.2022 - Current

Front Desk Receptionist

Oasis Beauty Medical Aesthetics
06.2021 - 02.2022

High school diploma -

Foothill High School

Similar Profiles

CREATE PROFILE
Yamil Navarrete