Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yamil Ramos

Lawton,OK

Summary

Dynamic professional with a proven track record at My Dentist, excelling in client relationship building and report preparation. Recognized for enhancing workflow efficiency through effective communication and meticulous document management. A reliable team player with strong multitasking abilities, committed to delivering exceptional service and fostering positive client interactions.

Overview

18
18
years of professional experience

Work History

Business Assistant

My Dentist
07.2022 - 05.2025
  • Assisted in organizing meetings and maintaining schedules for team members.
  • Supported preparation of reports and presentations using Microsoft Office Suite.
  • Coordinated communication between departments to enhance workflow efficiency.
  • Managed filing systems and maintained accurate records for easy retrieval.
  • Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
  • Participated in team meetings, contributing ideas for process improvements and operational efficiency.

Server

JDs Hideaway
05.2020 - 06.2022
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently, prioritizing guest needs and timely order delivery.
  • Collaborated with kitchen staff to ensure accurate and prompt food preparation and presentation.
  • Trained new servers on menu items, service standards, and restaurant protocols.
  • Maintained cleanliness and organization of dining areas, enhancing overall ambiance.
  • Processed payments accurately using point-of-sale systems, minimizing discrepancies.
  • Assisted in inventory management by tracking supplies and notifying management of low stock levels.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Teacher's Assistant

Armed Services Ymca
05.2015 - 12.2020
  • Assisted teachers in classroom management and lesson delivery, enhancing student engagement.
  • Supported individualized education plans by providing tailored assistance to students with diverse learning needs.
  • Organized educational materials and resources, ensuring optimal availability for instructional activities.
  • Facilitated communication between teachers, parents, and students to promote a collaborative learning environment.
  • Monitored student progress and behavior, reporting observations to support educational strategies.
  • Implemented classroom activities that reinforced curriculum objectives while fostering a positive atmosphere.
  • Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
  • Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
  • Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Maintained safety and security by overseeing students in recess environments.

Server

El Chico
09.2012 - 08.2014
  • Provided exceptional customer service, ensuring a positive dining experience for all patrons.
  • Managed food and drink orders efficiently, maintaining accuracy throughout service shifts.
  • Collaborated with kitchen staff to ensure timely delivery of meals and adherence to quality standards.
  • Trained new servers on menu items, service protocols, and customer engagement techniques.
  • Handled cash transactions and processed payments accurately while maintaining a balanced register.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Bartender

Flix Billards
07.2013 - 06.2014
  • Prepared and served a variety of beverages, ensuring quality and presentation standards.
  • Managed bar inventory, monitoring stock levels to prevent shortages and waste.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Conducted cash handling procedures accurately during busy shifts, ensuring transaction integrity.
  • Developed creative cocktail recipes, contributing to menu innovation and customer engagement.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Sales Associate

M&M Petshop
10.2010 - 12.2012
  • Assisted customers in selecting appropriate pet products and services based on individual needs
  • Maintained inventory levels through regular stock checks and timely reordering of merchandise
  • Educated customers on proper pet care and product usage to enhance satisfaction and loyalty
  • Processed transactions efficiently using point-of-sale systems while ensuring accuracy in cash handling
  • Collaborated with team members to create visually appealing merchandising displays that promoted sales
  • Monitored store cleanliness and organization, ensuring a welcoming environment for shoppers
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Carhop

Sonic
01.2007 - 10.2012
  • Delivered food and beverages to customers efficiently, ensuring prompt service.
  • Maintained cleanliness and organization of dining areas, enhancing customer experience.
  • Operated point-of-sale systems accurately, processing customer transactions effectively.
  • Assisted in training new team members on service protocols and menu items.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Monitored inventory levels, alerting management of low stock situations promptly.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
  • Collaborated with team members to provide exceptional customer experiences.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Improved efficiency by restocking supplies during downtime periods between orders.
  • Maintained a clean and organized workspace for efficient food preparation and delivery.

Education

Certificate - Dental Assitant

Platt College
Lawton, OK
05.2009

Certified Nursing Assistant - Medical

Great Plains Vocational School
Lawton, OK
05.2007

Diploma - Basics

Eisenhower High School
Lawton, OK
05.2006

Skills

  • Budget planning
  • Document management
  • Client relationship building
  • Vendor negotiation
  • Customer service
  • Report preparation
  • Audit coordination
  • Bank deposits
  • Payment processing
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Relationship building
  • Task prioritization
  • Customer relationship management
  • Conflict resolution
  • Professionalism
  • Business analysis
  • Business intelligence

Timeline

Business Assistant

My Dentist
07.2022 - 05.2025

Server

JDs Hideaway
05.2020 - 06.2022

Teacher's Assistant

Armed Services Ymca
05.2015 - 12.2020

Bartender

Flix Billards
07.2013 - 06.2014

Server

El Chico
09.2012 - 08.2014

Sales Associate

M&M Petshop
10.2010 - 12.2012

Carhop

Sonic
01.2007 - 10.2012

Certificate - Dental Assitant

Platt College

Certified Nursing Assistant - Medical

Great Plains Vocational School

Diploma - Basics

Eisenhower High School

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Yamil Ramos