Yamila Guzman
Dana Point,CA
Summary
I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. I aim to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Florist
Browne's Flowers
03.2024 - Current
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
Retail Sales Associate
Loft Outlet
02.2022 - 01.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Initiated friendly conversations with customers to determine the level of assistance required
- Followed company policies, rules, and procedures to promote company goals and maintain safety
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Monitored the sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Calculated pricing, applied discounts, and collected payments to process transactions
- Placed special orders or called other stores to find desired items
Education
Associate of Arts - English Composition
Saddleback College
Mission Viejo, CA05.2025
High School Diploma -
San Clemente High School
San Clemente, CA06.2021
Skills
- Interpersonal and written communication
- POS System Operation
- Multitasking
- Decision-making
- Planning & Organizing
- Problem-Solving
- Customer Service
- Creative vision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Florist
Browne's Flowers
03.2024 - Current
Retail Sales Associate
Loft Outlet
02.2022 - 01.2024
Associate of Arts - English Composition
Saddleback College
High School Diploma -
San Clemente High School
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