Overview
Work History
Education
Skills
Community Service
Awards
Timeline
Generic

YAMILA RIOS

El Paso,TX

Overview

8
8
years of professional experience

Work History

Restaurant Server

Olive Garden
El Paso, USA
04.2022 - Current
  • Delivered superior dining experiences by managing multiple tables simultaneously while maintaining a friendly and efficient demeanor
  • Increased customer satisfaction by recommending menu specials and providing personalized service
  • Resolved customer conflicts regarding orders and payments, maintaining a calm and professional approach
  • Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards
  • Contributed to team success by training new employees on restaurant protocols and customer service best practices

Front Desk Assistant

C & M Tires
El Paso, USA
08.2020 - 12.2021
  • Processed daily cash and credit transactions exceeding $2,000 with 100% accuracy
  • Answered customer inquiries, scheduled appointments, and managed incoming calls, enhancing customer engagement and retention
  • Identified and resolved customer complaints efficiently, improving overall customer experience
  • Organized financial and customer records, supporting the company’s bookkeeping and audit readiness

Student Aid

Montwood Middle School
El Paso, USA
08.2019 - 06.2020
  • Organized and maintained comprehensive filing systems, ensuring easy retrieval of student records
  • Assisted administrative staff by handling sensitive data entry tasks with a high level of confidentiality
  • Supported the Dean’s office with administrative responsibilities, including answering phones, photocopying, and assisting with student events

Special Olympics Volunteer

Mountain View High School
08.2016 - 06.2017
  • Coordinated event logistics, managing team assignments and ensuring smooth participation of athletes
  • Operated concession stands, processed cash transactions, and provided exceptional customer service during events
  • Designed and choreographed cheer routines to motivate athletes, fostering a positive and encouraging atmosphere

Education

Bachelor of Arts - Psychology, Criminal Justice

University of Texas at El Paso

High School - Law Enforcement, Court Systems

Montwood High School
El Paso, TX

Skills

  • Microsoft Office Suite
  • Data entry
  • Records management
  • Strong communication
  • Conflict resolution
  • Relationship-building
  • Multitasking
  • Prioritization
  • Meeting deadlines
  • Typing speed 55 WPM

Community Service

  • Special Olympics Volunteer, Mountain View High School, 08/01/16, 06/01/17, Coordinated event logistics, managing team assignments and ensuring smooth participation of athletes., Operated concession stands, processed cash transactions, and provided exceptional customer service during events., Designed and choreographed cheer routines to motivate athletes, fostering a positive and encouraging atmosphere.
  • El Paso Fighting Hunger, Completed 20 hours of community service by sorting and distributing food supplies, helping reduce food insecurity in the local community.

Awards

  • 05/01/24, Participant, UTEP Student FBI Academy, Developed foundational skills in law enforcement practices, investigation techniques, and criminal profiling.
  • 07/01/20, MHS Business Practicum Elite Award, Recognized for excellence in business operations, organizational management, and leadership initiatives.

Timeline

Restaurant Server

Olive Garden
04.2022 - Current

Front Desk Assistant

C & M Tires
08.2020 - 12.2021

Student Aid

Montwood Middle School
08.2019 - 06.2020

Special Olympics Volunteer

Mountain View High School
08.2016 - 06.2017

Bachelor of Arts - Psychology, Criminal Justice

University of Texas at El Paso

High School - Law Enforcement, Court Systems

Montwood High School

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