Summary
Overview
Work History
Education
Skills
Certification
Assistant Property Manager of the year
Languages
Timeline
Generic

Yamila Hernandez

Cape Coral,Florida

Summary

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Property Manager

ZRS Management
11.2008 - 10.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.

Assistant Property Manager

Hawks Landing
09.2007 - 10.2008
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.

Education

High School Diploma -

Highland High School
Albuquerque
05-1999

Skills

    Property Management

    Communication

    Problem Solving

    Adaptability

    Active Listening

    Creativity

Certification


  • Fair Housing Certification- Various certifying bodies or state agencies.
  • Business office technology

Assistant Property Manager of the year

Maintaining & collecting delinquency every month under 1% property wide. 

Outstanding closing ratio above market.

Meeting my daily duties every month & exceeding what was required.

Recognition of best customer service, going above and beyond to ensure vendors, prospects and owners were happy.

Languages

Spanish
Full Professional
Spanish
Native or Bilingual

Timeline

Property Manager

ZRS Management
11.2008 - 10.2024

Assistant Property Manager

Hawks Landing
09.2007 - 10.2008

High School Diploma -

Highland High School

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