Yamilca Herrera
Hialeah,FL
Summary
Detail-focused with exceptional customer service skills. Understanding of marketing and collaborating with every department for effective sales. Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. professional highly motivated to provide support to professional. Knowledge of regulations with customer service and office skills to contribute to success. Dependable Order Taker and team member with record of responsibility and hardworking approach. Offering proficiency in cash register operations and customer service.
Overview
3
3
years of professional experience
Work History
Costumer Service
Gem Pavers Systems Inc
Medley, Florida
04.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Merchandise Associate
Marshalls Retail Store
Miami Gardens , Florida
09.2022 - 01.2023
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Assisted customers in locating desired items and provided advice on product features.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Reorganized sales floor to optimize customer flow and improve product visibility.
Cashier
McDonald's
Opa-locka, FL
08.2021 - 04.2022
- Completed day-to-day duties accurately and efficiently.
- Provided customer service to ensure guest satisfaction.
- Provided customer service assistance when required.
- Operated cash registers and provided customer service.
Cashier
Dollar Tree Stores
Hialeah, FL
08.2021 - 11.2021
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
North Park Highschool
Opa-locka, FL06-2020
Skills
- Customer Service
- Customer service representation
- Retail sales customer service
- Food Service Operations
- Welcoming customers
- Cash Handling
- Payment Processing
- Returns processing
- Credit and cash transactions
- Order Taking
- Cleaning and sanitizing
- Retail experience
Languages
English
Professional
Spanish
Professional
Timeline
Merchandise Associate
Marshalls Retail Store
09.2022 - 01.2023
Costumer Service
Gem Pavers Systems Inc
04.2022 - Current
Cashier
McDonald's
08.2021 - 04.2022
Cashier
Dollar Tree Stores
08.2021 - 11.2021
High School Diploma -
North Park Highschool
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