Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Yamile C Torres

Yamile C Torres

Houston

Summary

Dynamic Property Manager with a proven track record in overseeing condominiums and community associations, demonstrating expertise in financial oversight and operational management. Skilled in enhancing resident satisfaction through effective community engagement strategies while ensuring compliance with housing regulations. Recognized for exceptional problem-solving abilities and a steadfast commitment to elevating community living standards. Committed to fostering vibrant, well-managed environments that prioritize resident needs and promote harmonious living experiences.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Portfolio Manager

Firstservice Residential
02.2025 - Current
  • Leading the transition of communities from developer control to resident-led governance.
  • Collaborating with developers, board members, and residents to ensure smooth operational and financial handovers.
  • Establishing communication channels and governance processes for newly formed boards.
  • Coordinating vendor transitions, service contracts, and community documentation transfers
  • Providing training and guidance to resident boards on HOA best practices, budget management, and compliance requirement.
  • Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.

On-Site Property Manager

Trophy Club Condominiums
06.2024 - 02.2025
  • Managed daily operations of the property, ensuring compliance with property regulations.
  • Ensured resident satisfaction by addressing requests and concerns promptly.
  • Responded to inquiries from residents and potential residents.
  • Maintained property records and documentation.
  • Provided financial oversight, including budget preparation and expense management.
  • Conducted regular inspections to ensure property maintenance and safety.
  • Managed vendor relationships and coordinated maintenance activities.
  • Planned and executed community events to enhance resident engagement.
  • Negotiated contracts with service providers to ensure cost-effective solutions.
  • Answered resident questions and resolved issues promptly.
  • Reviewed and enforced community rules and regulations.
  • Communicated effectively with residents and board members.

Bilingual Community Association Manager

Lancaster Community Association Inc
11.2018 - 06.2024
  • Developed and implemented strategies to increase community engagement.
  • Responded to customer inquiries in a timely manner.
  • Analyzed user feedback and identified areas of improvement.
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Engaged with customers via forums, chatbots, emails.
  • Collected payments from homeowners, keeping thorough reports on those paying on time and delinquent individuals.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Performed regular inspections on common areas identifying necessary repairs and maintenance.
  • Oversaw repairs and enhancements by working closely with vendors.
  • Updated resident accounts with the latest personal information and recent payments.
  • Saved money by operating community within budget.
  • Kept HOA in good legal standing through proper documentation and implementation of required actions.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed and oversaw operations, maintenance and administration of property

Accounts Receivable Specialist

Inframark Management Services
08.2015 - 09.2018
  • Processed payments, refunds and adjustments to customer accounts.
  • Prepared monthly statements for customers.
  • Researched past due accounts and initiated collection efforts in a timely manner.
  • Maintained organized records of all customer accounts receivable activity.
  • Quoted resale documents to title companies
  • Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Reduced financial discrepancies by accurately managing accounting documentation.

Collections Supervisor

V247 Power
02.2014 - 07.2015
  • Implemented systems and procedures designed to improve overall efficiency within the department.
  • Produced monthly reports detailing progress against established goals for collections activity.
  • Directed collection staff to ensure timely and efficient contact with customers regarding past due accounts.
  • Developed strategies for collecting on delinquent accounts while maintaining customer relations.
  • Identified potential problem accounts and developed plans of action to prevent delinquency.
  • Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
  • Reviewed customer payment arrangements for appropriateness based on account history.
  • Investigated escalated customer inquiries or disputes concerning billing errors or discrepancies.
  • Collaborated with other departments such as Accounting, Legal, Sales and Credit and Collections to resolve outstanding items.
  • Managed a high volume of incoming calls from customers inquiring about their past due accounts.
  • Performed skip tracing activities, when necessary, in order to locate missing customers who have failed to make payments.
  • Performed research and due diligence to resolve issues.
  • Monitored overdue accounts using computers and automated systems.
  • Notified customers of delinquent accounts by mail and telephone to obtain payment.
  • Identified problem collection accounts to eliminate bad debt.

Education

General Studies -

Scarborough High School
Houston, TX
06.1991

Skills

  • Community engagement support
  • Budget Planning
  • Vendor Relationship Management
  • Enforcement of community regulations
  • Conflict resolution
  • Clear Communication
  • Problem-solving skills
  • Customer Service-Focused
  • Collaborative networking abilities
  • Policy explanation and compliance enforcement

Certification

  • M-100
  • Currently pursuing CMCA certification

Languages

Spanish: Professional

Timeline

Portfolio Manager

Firstservice Residential
02.2025 - Current

On-Site Property Manager

Trophy Club Condominiums
06.2024 - 02.2025

Bilingual Community Association Manager

Lancaster Community Association Inc
11.2018 - 06.2024

Accounts Receivable Specialist

Inframark Management Services
08.2015 - 09.2018

Collections Supervisor

V247 Power
02.2014 - 07.2015

General Studies -

Scarborough High School

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