Yamile Estrada
Monroe,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Associate
Capital of Indian Trail
08.2024 - Current
- Assisted customers in product selection by providing detailed information about features benefits and warranties
- Collaborated with team members to develop and implement promotional activities that increased store traffic through social media
- Streamlined new and used car sales processes by setting up appointments efficiently
- Increased new and used car sales by implementing innovative marketing strategies and fostering strong relationships with customers.
Sales Associate
Lowes
03.2023 - 2024
- Built relationships with customers to encourage repeat business.
- Managed cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial .
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer phone calls about sizing, accessories, and merchandise care and pricing
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written English/Spanish
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Outside Sales Representative
TruGreen
01.2022 - 03.2023
- Attended monthly sales meetings and quarterly sales trainings
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities through online customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Store Manager
Greenlight Mobile
11.2020 - 12.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
High School Diploma -
Monroe High School
Monroe, NC07.2020
Skills
- Sales expertise
- Money handling abilities
- Fully bilingual in English/ Spanish
- Call center operations
- Microsoft Data Entry
- Positive communication skills
- Inside and Outside Sales
- Problem-solving skills
- Multi-tasking strength
- Flexible schedule
- Store opening and closing
- Sales strategies
- Upselling
- Professional demeanor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Sales Associate
Capital of Indian Trail
08.2024 - Current
Sales Associate
Lowes
03.2023 - 2024
Outside Sales Representative
TruGreen
01.2022 - 03.2023
Store Manager
Greenlight Mobile
11.2020 - 12.2021
High School Diploma -
Monroe High School