Yamile Estrada
Monroe,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Associate
Lowes
03.2023 - Current
- Built relationships with customers to encourage repeat business.
- Managed cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial .
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer phone calls about sizing, accessories, and merchandise care and pricing
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written English/Spanish
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Outside Sales Representative
TruGreen
01.2022 - 03.2023
- Attended monthly sales meetings and quarterly sales trainings
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities through online customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Store Manager
Greenlight Mobile
11.2020 - 12.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Office Assistant
American Signature Furniture
01.2018 - 11.2020
- Answered constant flow of customer calls with minimal wait times internal and external
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered and managed over 100 incoming and outgoing calls dayli
- Collaborated with various departments to complete assigned tasks.
- Utilized office management software to record and track customer information.
Education
High School Diploma -
Monroe High School
Monroe, NC07.2020
Skills
- Sales expertise
- Money handling abilities
- Fully bilingual in English/ Spanish
- Call center operations
- Microsoft Data Entry
- Positive communication skills
- Inside and Outside Sales
- Problem-solving skills
- Multi-tasking strength
- Flexible schedule
- Store opening and closing
- Sales strategies
- Upselling
- Professional demeanor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Sales Associate
Lowes
03.2023 - Current
Outside Sales Representative
TruGreen
01.2022 - 03.2023
Store Manager
Greenlight Mobile
11.2020 - 12.2021
Office Assistant
American Signature Furniture
01.2018 - 11.2020
High School Diploma -
Monroe High School
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