YAMILE ROMERO
Houston,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Clerk- Bilingual
Business Services Inc.
Houston, TX
11.2022 - 12.2023
- Greeted customers and answered inquiries in a professional manner.
- Verified customer information by collecting and inputting data into the computer system.
- Provided excellent customer service to ensure customer satisfaction.
- Processed cash payments, checks, and credit card transactions accurately.
- Scheduled appointments for clients and customers with appropriate staff members.
- Monitored visitor access logs and tracked visitors entering and exiting premises.
- Assisted other administrative personnel with overflow work including word processing, data entry.
- Provided HR administrative assistance to management team.
Front Office Receptionist
Inspection and Brakes Company
Baytown, TX
01.2021 - 10.2022
- Greeted customers and visitors in a professional manner.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Scheduled appointments for clients and recorded all client data into the system.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Received payments from customers and processed credit card transactions accurately.
- Maintained confidentiality of customer information at all times.
- Ensured that front desk area was well organized at all times.
Administrative Clerk
H & C Law Firm Company
Houston, TX
10.2018 - 11.2020
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Organized and maintained filing systems both electronically and manually.
- Performed data entry duties to update client information in databases.
- Provided assistance to other departments when needed.
- Provided administrative support to the executive team.
Administrative Officer
Marlon Tracking Services LLC
Miami, FL
11.2017 - 07.2018
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
Assistant Manager
Michel & Patricio Transport LLC
Miami, FL
11.2015 - 01.2017
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
Administrative Assistant
Multiservices Agency LLC
Miramar, FL
09.2013 - 10.2015
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Associate of Science - Medical Billing & Coding
Miller-Motte
Cary, NC03-2013
Diploma - English-as-a-Second-Language Education
College of The Bahamas
New Providence, The Bahamas02-2009
Diploma - Management Administration
Queen Elizabeth College
New Providence, The Bahamas02-2009
GED -
Julio Antonio Mella
Municipal Plaza Havana07-1996
High School Diploma -
Jose A. Hechevaria
Old Havana, La Havana06-1987
Skills
- Database Entry
- Schedule Management
- Meeting Planning
- Billing and Coding
- Travel Coordination
- Appointment Setting
- Word Processing
- Administrative Skills
- Hospitality Services
- Inventory Support
- Problem-Solving Skills
Certification
- Accounting Diploma
- Medical billing and Coding Diploma
- Management Certification
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Office Clerk- Bilingual
Business Services Inc.
11.2022 - 12.2023
Front Office Receptionist
Inspection and Brakes Company
01.2021 - 10.2022
Administrative Clerk
H & C Law Firm Company
10.2018 - 11.2020
Administrative Officer
Marlon Tracking Services LLC
11.2017 - 07.2018
Assistant Manager
Michel & Patricio Transport LLC
11.2015 - 01.2017
Administrative Assistant
Multiservices Agency LLC
09.2013 - 10.2015
Associate of Science - Medical Billing & Coding
Miller-Motte
Diploma - English-as-a-Second-Language Education
College of The Bahamas
Diploma - Management Administration
Queen Elizabeth College
GED -
Julio Antonio Mella
High School Diploma -
Jose A. Hechevaria
Similar Profiles
Anirudha KuppalliAnirudha Kuppalli
Manager of Wealth Management Operations at Standard Chartered Global Business Services, Global Business ServicesManager of Wealth Management Operations at Standard Chartered Global Business Services, Global Business Services
PATRICIA OSWALDPATRICIA OSWALD
Executive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global ServicesExecutive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global Services
Baldomero GonzalezBaldomero Gonzalez
Public Sector Manager at UBEO Business Services Dba Core Business SolutionsPublic Sector Manager at UBEO Business Services Dba Core Business Solutions
ANDRE GOBERTANDRE GOBERT
Certified Debt Specialist at National Debt ReliefCertified Debt Specialist at National Debt Relief
DaiJah LoganDaiJah Logan
Operations Project Manager at ClippOperations Project Manager at Clipp