Yamile Ruiz
Jacksonville,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at SunTrust Banks and NFCU. A bilingual professional skilled in financial transactions and customer support, adept at resolving complex issues, leading to a significant improvement in service efficiency. Excels in teamwork and collaboration, ensuring high standards of customer data confidentiality.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Member Service Representative
SunTrust Banks Inc
08.2008 - 03.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
Cashier /Banking Member Service Representative
Navy Federal Credit Union
04.2005 - 08.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Detail-oriented and customer-focused professional with 2+ years of experience in loan processing and customer service.
Cashier
Babies R Us
12.2004 - 04.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
No Degree - Biology And Math
University of Puerto Rico
San Juan, PRSkills
- Bilingual (Spanish and English) Fluency
- Customer Service
- Financial Transactions
- Customer Support
- Banking knowledge
- Issue Resolution
- Product Recommendations and Sales
- Teamwork and Collaboration
- Money handling abilities
- Fast Learner
- Problem Resolution
- Customer Data Confidentiality
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Member Service Representative
SunTrust Banks Inc
08.2008 - 03.2012
Cashier /Banking Member Service Representative
Navy Federal Credit Union
04.2005 - 08.2008
Cashier
Babies R Us
12.2004 - 04.2005
No Degree - Biology And Math
University of Puerto Rico
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