Yamile C Torres
Houston,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
On-Site Property Manager
Trophy Club Condominiums
Houston, TX
06.2024 - Current
- Managed day-to-day activities involving residents, subcontractors, and property management.
- Ensured compliance with all federal, state and local housing laws and regulations.
- Respond quickly to emergency situations involving the property, or its residents.
- Maintained property records and ensured accuracy of data.
- Provide customer service support by addressing residents' concerns or questions promptly.
- Conduct regular inspections of the building and grounds to identify maintenance needs.
- Manage the budget for operations and capital expenditures related to the property.
- Planned, scheduled, and coordinated general maintenance or repairs for the property.
- Coordinated repairs, renovations, and other improvements as needed.
- Negotiated contracts with vendors to ensure cost-effective services were provided.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Reviewed invoices from contractors for accuracy before authorizing payment.
- Enforce rules for residents, such as noise levels, and parking restrictions.
- Worked with cross-functional teams to achieve goals.
- Completed routine maintenance and repair.
- Provided excellent service and attention to residents, whether face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Bilingual Community Association Manager
Lancaster Community Association Inc
Cypress, TX
11.2018 - 06.2024
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries in a timely manner.
- Analyzed user feedback and identified areas of improvement.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Engaged with customers via forums, chatbots, emails.
- Researched new trends in the digital space and adapted accordingly.
- Collected payments from homeowners, keeping thorough reports on those paying on time and delinquent individuals.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Performed regular inspections on common areas identifying necessary repairs and maintenance.
- Oversaw repairs and enhancements by working closely with vendors.
- Updated resident accounts with latest personal information and recent payments.
- Saved money by operating community within budget.
- Kept HOA in good legal standing through proper documentation and implementation of required actions.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed and oversaw operations, maintenance and administration of property
Accounts Receivable Specialist
Inframark Management Services
Katy, TX
08.2015 - 09.2018
- Processed payments, refunds and adjustments to customer accounts.
- Prepared monthly statements for customers.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Maintained organized records of all customer accounts receivable activity.
- Quoted resale documents to title companies
- Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Accessed financial information to answer questions and gather details about specific accounts.
- Performed financial calculations for amounts due, interest charges and balances.
- Reduced financial discrepancies by accurately managing accounting documentation.
Collections Supervisor
V247 Power
Houston, TX
02.2014 - 07.2015
- Implemented systems and procedures designed to improve overall efficiency within the department.
- Produced monthly reports detailing progress against established goals for collections activity.
- Directed collection staff to ensure timely and efficient contact with customers regarding past due accounts.
- Developed strategies for collecting on delinquent accounts while maintaining customer relations.
- Identified potential problem accounts and developed plans of action to prevent delinquency.
- Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
- Reviewed customer payment arrangements for appropriateness based on account history.
- Investigated escalated customer inquiries or disputes concerning billing errors or discrepancies.
- Maintained accurate records of all collections activities including communications with customers.
- Collaborated with other departments such as Accounting, Legal, Sales and Credit and Collections in order to resolve outstanding items.
- Managed a high volume of incoming calls from customers inquiring about their past due accounts.
- Performed skip tracing activities when necessary in order to locate missing customers who have failed to make payments.
- Performed research and due diligence to resolve issues.
- Monitored overdue accounts using computers and automated systems.
- Notified customers of delinquent accounts by mail and telephone to obtain payment.
- Identified problem collection accounts to eliminate bad debt.
Education
General Studies
Scarborough High School
Houston, TX06.1991
Skills
- Community Association Support
- Board of Directors Advisement
- Contractor Supervision
- Property Management
- Community Resident Safety
- Budget Planning
- Vendor Relationship Management
- Community Restrictions Enforcement
- Payment Collection
- Contract Negotiation
- Dispute Handling
- Repair Planning
- Violation Resolution
- Data Entry
- Capital Projects Management
- Budget Preparation
- Social Perception
- Clear Communication
- Critical Thinking
- Basic Mathematics
- Customer Service-Focused
- Relationship Building
- Terms Explanation and Enforcement
Certification
- M-100
- Working on obtaining CMCA
Accomplishments
- Nomination received for Community Manager of the Year
Languages
Spanish
Professional
References
References available upon request.
Timeline
On-Site Property Manager
Trophy Club Condominiums
06.2024 - Current
Bilingual Community Association Manager
Lancaster Community Association Inc
11.2018 - 06.2024
Accounts Receivable Specialist
Inframark Management Services
08.2015 - 09.2018
Collections Supervisor
V247 Power
02.2014 - 07.2015
General Studies
Scarborough High School
- M-100
- Working on obtaining CMCA
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