Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yamiled Cisneros-Avila

Winston-Salem,NC

Summary

Customer service professional, 4+ years of experience with interacting with customers.

Motivated to maintain customers satisfied and contribute to company success.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bilingual Order Representative

Princess House
Rural Hall, NC
03.2022 - Current
  • Answered questions and resolved concerns for customer support.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Consistently met daily performance goals set by management team members.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • added data to the data log
  • entered 100+ orders and payments into the order processing information system
  • Participated in training sessions designed to improve overall job performance.
  • contacted customers on a daily to seek answer on why shes returning the product
  • Assisted customers with order placement, returns, exchanges, and refunds.

Assembler

Archer Advanced Rubber Components
Winston-Salem, NC
01.2019 - 03.2021
  • Assemble components according to specifications using hand tools, power tools, and other equipment.
  • Follow established assembly methods and procedures to ensure product quality standards are met.
  • Inspect finished products for defects and conformance to customer requirements.
  • Collaborate with team members to optimize workflow processes within the department.
  • Assist in training new employees on proper safety procedures while operating machinery.
  • Record production data such as number of units produced, rejected items.

Crew Leader

Dunkin Donuts & Baskin Robbins
Winston-Salem, NC
10.2016 - 07.2018
  • Mentored newly hired crew members to prepare each for job roles.
  • Delegated daily tasks to team members to optimize group productivity.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Organized inventory of supplies necessary for job completion; ordered additional materials when needed.

Education

Certificate - Medical Office Administration- Outpatient Billing

Forsyth Technical Community College
Winston-salem, NC
04-2022

High School Diploma -

Parkland High School
Winston-Salem, NC
06-2018

Skills

  • Claims Review
  • Billing and Collection Procedures
  • ICD-10 Coding
  • Client Service
  • Insurance Verification
  • Payment Collection

Certification

  • Medical Office Administration- Outpatient Billing

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Bilingual Order Representative

Princess House
03.2022 - Current

Assembler

Archer Advanced Rubber Components
01.2019 - 03.2021

Crew Leader

Dunkin Donuts & Baskin Robbins
10.2016 - 07.2018

Certificate - Medical Office Administration- Outpatient Billing

Forsyth Technical Community College

High School Diploma -

Parkland High School

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Yamiled Cisneros-Avila