Yamilet Cardenas Nieves
Dublin,CA
Summary
Dynamic Assistant Manager with a proven track record at Windsor Fashions, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and improved operational accuracy in cash handling. Recognized for fostering a positive work environment and mentoring staff, driving team success and repeat business.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Windsor Fashions
Pleasanton, CA
06.2025 - 01.2026
- Led team in achieving sales targets through strategic product placement and staff training.
- Developed and implemented inventory management processes to enhance stock accuracy and reduce discrepancies.
- Mentored junior staff, fostering a collaborative environment that improved team performance and morale.
- Analyzed customer feedback to identify trends and drive improvements in service delivery and product offerings.
- Executed loss prevention strategies that minimized shrinkage and enhanced overall store security measures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Windsor Fashions
San Jose, CA
05.2023 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Assistant Manager
Wingstop
San Jose, CA
10.2019 - 05.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
Yerba Buena High School
San Jose, CA05.2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Conflict resolution
- Team building
- Time management
- Team motivation
- Goal setting
- Staff training and development
- Staff supervision
- Retail operations
- Sales growth
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Windsor Fashions
06.2025 - 01.2026
Assistant Manager
Windsor Fashions
05.2023 - 06.2025
Assistant Manager
Wingstop
10.2019 - 05.2023
Yerba Buena High School