Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yamilet Estrada

JEMISON / BIRMINGHAM,AL

Summary

Dedicated and bilingual client service professional with over 10 years of experience in the healthcare industry, customer-facing roles across retail, food service. Skilled in payment processing, team leadership, and customer satisfaction. Known for a positive attitude, quick learning, and strong interpersonal skills. Seeking to contribute to a dynamic team where service excellence and growth are valued.

Overview

20
20
years of professional experience

Work History

Medical Interpreter

Alabama Regional Medical Services
Birmingham, Alabama
09.2021 - Current
  • Provide accurate and confidential interpretation services for patients and medical staff.
  • Facilitate communication between English and Spanish-speaking individuals in clinical settings.
  • Support patient understanding of medical procedures, diagnoses, and treatment plans.
  • Assist the patient daily in person with providers and over the phone with questions about appointments, labs, lab results, and medication.

Sales Assistant

Tire and Engine Performance
Pelham, AL
11.2018 - 03.2021
  • Provided every customer with comprehensive assistance upon entering the store, through merchandise selection, and completion of purchases.
  • I suggested appropriate products and answered questions for customers.
  • Mentored new employees on customer service, money handling, and organizing strategies to maximize performance, productivity, and team success.
  • Accepted and completed cash, check, and credit card payments.
  • Answered questions about current promotions, and resolved issues according to store policies.
  • Processed orders and coordinated product deliveries.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.

Receptionest

Jim Martin Auto Sales
Jemison, AL
02.2011 - 05.2013
  • Greeted visitors, assessed their needs, and directed them to the appropriate personnel.
  • Manage a multi-line phone system and schedule appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Shift Manager

McDonald's
Montevallo, AL
04.2005 - 03.2010
  • Position skilled staff in key areas throughout the shift to optimize department productivity.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Handled funds each day in a fast-paced environment.
  • Addressed internal and customer-related issues each day, and affected strategic resolutions.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Responded quickly and effectively to emergency situations as they arose.
  • Maintained cleanliness and organization of work area.

Education

Breaking Boundaries in Healthcare (BBiH) Course -

ALTA LANGUAGE SERVICES
03-2022

GED -

Calera Community College
Calera, AL
11-2022

Skills

  • Qualified Medical Interpreter
  • Administrative
  • Client assistance and conflict resolution
  • Appointment scheduling and phone handling
  • Bilingual: fluent in English and Spanish
  • Healthcare
  • Product merchandising and inventory management
  • Customer assistance
  • Teamwork
  • Money handling and cash register operation
  • Customer service

Timeline

Medical Interpreter

Alabama Regional Medical Services
09.2021 - Current

Sales Assistant

Tire and Engine Performance
11.2018 - 03.2021

Receptionest

Jim Martin Auto Sales
02.2011 - 05.2013

Shift Manager

McDonald's
04.2005 - 03.2010

Breaking Boundaries in Healthcare (BBiH) Course -

ALTA LANGUAGE SERVICES

GED -

Calera Community College

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