Yamilet Garcia
Winter Haven
Summary
Skilled in patient communication and team development, I excelled at Lakeland Regional Hospital by enhancing patient care and fostering strong team dynamics. I would like to continue my career in healthcare as an EMT and work my way up. My experience as a leader at LEGOLAND Florida was resolving customer complaints and mentoring new hires, showcasing my customer service prowess and ability to manage high-stress situations, significantly improving team efficiency and customer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Transporter
Lakeland Regional Hospital
09.2024 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Park Presentation(lead)
LEGOLAND Florida
02.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Lake Region High School
1995 Thunder Rd, Eagle Lake, FL 3383905-2023
Skills
- Patient communication
- Patient safety
- Patient confidentiality
- Customer service
- Equipment moving
- Team development
Certification
BlS Certificate
Languages
English
Professional Working
Swahili
Professional Working
Timeline
Patient Transporter
Lakeland Regional Hospital
09.2024 - Current
Park Presentation(lead)
LEGOLAND Florida
02.2021 - 08.2024
BlS Certificate
High School Diploma -
Lake Region High School
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