Dessire Gutierrez
Davenport,FL
Summary
With a proven track record at Kroger, I excel in transportation management and clear communication, optimizing routes for efficiency and fostering team professionalism. My leadership significantly improved on-time deliveries and operational compliance, showcasing strong organizational skills and a commitment to continuous improvement.
Overview
5
5
years of professional experience
Work History
Transportation Supervisor
Kroger
03.2021 - Current
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Monitored and maintained on-time delivery, reliability, service and performance.
- Managed driver safety awards program, promoting safe driving and working safe initiative.
Transportation Lead
Kroger
03.2021 - Current
- Conducted regular staff training sessions on safety regulations, equipment usage, and operational procedures to maintain high-performance standards.
- Ensured regulatory compliance across all aspects of the operation including driver qualifications, vehicle maintenance records, hazmat handling guidelines.
- Mentored junior team members, providing guidance on best practices in transportation logistics.
- Increased on-time deliveries with proactive communication between drivers, dispatchers, and customers.
Housekeeping Dispatcher
Loews Universal Hotels
01.2020 - 05.2021
- Reduced employee absenteeism levels by implementing an attendance tracking system that encouraged accountability among team members.
- Optimized resource allocation through close monitoring of occupancy levels and adjusting staffing accordingly, maximizing labor efficiency without compromising service quality.
- Maintained accurate records of completed tasks and room statuses, resulting in a well-organized workflow.
- Improved room turnover efficiency by coordinating housekeeping staff and delegating tasks appropriately.
- Facilitated efficient shift handovers by providing clear instructions on pending tasks or follow-ups required from the next shift personnel, ensuring smooth transitions between shifts without disruption of service standards.
- Streamlined communication between departments for better guest services and timely issue resolution.
Warehouse Associate
Amazon
02.2020 - 03.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Education
Associate in Engineering Technology - Networking
Universidad Fuerza Armada Nacional
Venezuela06-2019
Skills
- Transportation management
- Shipping coordination
- Strong organization
- Packaging and labeling
- Route planning
- Routing
- Cost reduction strategies
- Software knowledge
- Accident / incident reports
- Computer skills
- Prioritizing calls
- Clear communication
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Transportation Supervisor
Kroger
03.2021 - Current
Transportation Lead
Kroger
03.2021 - Current
Warehouse Associate
Amazon
02.2020 - 03.2021
Housekeeping Dispatcher
Loews Universal Hotels
01.2020 - 05.2021
Associate in Engineering Technology - Networking
Universidad Fuerza Armada Nacional
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