Yamilet Mejia Jimenez
Ocean City,MD
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Monte Carlo Boardwalk Hotel
Ocean City, Maryland
05.2023 - Current
- Responded to customer inquiries via phone, email, and in person.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Handled sensitive information in a confidential manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Explained policies and procedures to visitors.
- Handled incoming and outgoing mail and packages.
Cashier
Ripienos Italian Bistro
Ocean City, Maryland
05.2023 - 06.2024
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
Server
De Lazy Lizard Tiki Marina & Island Grill
Ocean City, Maryland
05.2021 - 09.2023
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Cleaned tables and chairs to prepare dining area for next customers.
Technical Support Representative
Samsung Electronics
Santo Domingo, Dominican Republic
05.2019 - 01.2021
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Created reports on customer complaints and feedback for management review.
- Provided training and guidance to junior staff members as needed.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Provided technical assistance to customers through phone, email and chat support.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Participated in special projects as assigned by management team.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Documented all activities related to technical support including processes, updates, changes made.
- Resolved escalated customer service issues in a timely manner.
Education
Advanced english - Advanced English
Dominico American
Dominican Republic03-2020
High School Diploma -
Matia Ramon Mella
Dominican Republic08-2017
Some College (No Degree) - Dentistry Student
Universidad Autonoma De Santo Domingo
Dominican RepublicSkills
- Front Office Management
- Project Management
- Customer Service
- Departmental support
- Appointment confirmation
- Office Organization
- Work Prioritization
- Hospitality services
- Verbal and written communication
- Customer assistance and interaction
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Receptionist
Monte Carlo Boardwalk Hotel
05.2023 - Current
Cashier
Ripienos Italian Bistro
05.2023 - 06.2024
Server
De Lazy Lizard Tiki Marina & Island Grill
05.2021 - 09.2023
Technical Support Representative
Samsung Electronics
05.2019 - 01.2021
Advanced english - Advanced English
Dominico American
High School Diploma -
Matia Ramon Mella
Some College (No Degree) - Dentistry Student
Universidad Autonoma De Santo Domingo
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