Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Internal Positions
Timeline
Generic

Yamilet Pabon / Ferrer Asencio

Kissimmee,FL

Summary

Knowledgeable professional with several years of experience. Organized and systematic with natural relationship-building and leadership talents. Known for high productivity and efficient task completion.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Teller - Customer Service Representative

1FirstBank PR
Mayaguez, Puerto Rico
02.2024 - 07.2024
  • Conduct all necessary daily responsibilities, transactions, and reports as a branch Teller with great initiative, enthusiasm and willingness to learn, I thrive to provide the best performance in service, sales and overall work related duties . Assist with English translations when necessary. Working in a fast-paced, extremely busy, and focus-oriented branch, providing excellence and respect to everyone around.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.

Operations Manager

Cultura Catering & Deliveries
09.2023 - 12.2023
  • Managed the daily operations of multiple departments to maximize efficiency. Ensured cooking, order placement, and deliveries would be executed at a prompt and efficient pace.
  • Developed a talented team, participating in hiring, coaching, and performance management processes, such as food preparations, quality control, hygiene standards, and delivery logistics.
  • Maintained professional working relationships with individual customers and businesses, and promoted open lines of communication with staff. Resolved customer issues quickly and professionally, while maintaining high customer satisfaction ratings.
  • Developed and implemented operational procedures to ensure quality standards are met. Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements. Maintained accurate inventory records to track stock levels and minimize costs. Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.

Delivery Driver

Uber Eats & Doordash
01.2022 - 09.2023
  • Ensured customers received their orders on the expected time, providing excellent customer service at every opportunity to promote outstanding earnings, extra tips, and great reviews for the service provided
  • Checked delivery addresses and verified correct packages, medicine orders, groceries, and food deliveries
  • Managed multiple tasks simultaneously while delivering goods within specified time frames, keeping them in proper containers to maintain the quality and safety of the orders. Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times. Adhered to all applicable traffic laws while driving delivery vehicle.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Provided excellent customer service by answering inquiries about products or services being delivered.

Marketing and Promotions Coordinator

Escapes Orlando / 5 Star Promotions
09.2015 - 06.2021
  • Offered interviews to new prospects for the different positions opened in the field of Promotions, Reservations, Customer Service and Referral Departments
  • Conducted basic Training and ensured all new hired were properly trained and prepared in the area they were hired for: Sales, Marketing, Office Administration & Database Input Records and Archives, Reservations, Customer service/support, and Referral experience (based on the Department they were hired)
  • Provided support during promotional offers by organizing advertising materials, staffing schedules and office logistics; and preparing giveaway items for events, and promotional offers
  • Developed relationships with vendors and advertising companies to secure discounts on promotional/vacation packages based on the season and locations available to market/promote.
  • Years of experience: Since 2005 same service of business with different corporation names (Xtreme Promotions, Affordable Escapes, Innovative Universal Solutions, etc.)

Office Administration & Real Estate Sales

Lake Marion Resort Communities, Tuscany Preserve and Real Estate Sales
08.2002 - 06.2005
  • Conducted all office administration in a fast paced and busy environment in which sales contracts were completed and submitted for approval of Builder and Developers of the Community
  • Assisted Prospects in the data entry and sale process in which in many cases, offered a Real Estate presentation either personally or over the phone with the intention to sell villas, condominiums and/or single-family houses
  • Assisted the new buyers in their mortgage selection process, document requests and organization to provide to the Lenders and Title Company; and provided them with constant communication during their house building/ mortgage processes when documents were required
  • Offered help and took pictures of the properties until Closings to ensure buyers would keep record of their development; assisted with constant phone services, and helped by arranging appointments with proper Companies, such as Mortgage, Title & Builders; and organized all scheduled weekly office meetings with the Owners of the Community, Affiliates and their Partners
  • Kept Database records and all mailings between customers and pertinent parties involved. Compiled documents such as deeds, leases and closing statements for real estate transactions.
  • Organized open houses and other events to promote properties for sale.
  • Maintained contact with clients throughout the transaction process to provide updates on progress and answer questions.

Front Desk Associate / Supervisor

Westgate Resorts (Westgate Vacation Villas and Town Center) and Holiday Inn (Nikki Bird - Maingate in Kissimmee, FL)
03.1999 - 07.2002
  • Assisted all Front Desk operations and Supervisory procedures for the proper performance of the Department
  • Conducted Training to new hires in the Customer Service experience, personally or over the phone; collected payments, confirmed and assigned units based on availability, requests and Owner facilities (1-4BR Villas, Studios, Hotel Rooms)
  • Assisted the PBX (phone) department with reservations, phone calls assistance, Resort information, customer requests, etc
  • Constant communication with the proper departments to ensure the satisfaction of the customers and the efficiency of the involved departments in the Company operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Trained newly hired employees on front desk procedures and business operations.
  • Performed audit reports and balanced all transactions on every working shift. Prepared end-of-day reports detailing total number of guests checked in and out during shift.
  • Assisted Owners and Guests with their complaints and concerns, solved situations ensuring customer satisfaction and return expectancy.

Education

Some College (No Degree) - Industrial Microbiology

Recinto Universitario De Mayaguez, UPR
Puerto Rico

Skills

  • Languages: Fully Bilingual Spanish & English, Basic knowledge in Italian (continuous learning)
  • Word and Excel (Microsoft Office)
  • Cash handling and management
  • Excellent communication skills
  • Strong Work Ethic
  • Rapid data entry skills
  • Hospitality and accommodation
  • Reliable
  • Stress Tolerance
  • Relationship building and management
  • Exceptional customer service
  • Sales expertise
  • Excellent time management skills

Certification

Other 5/15/2005 IFREC Real Estate Sales Associate Course - Kissimmee, FL / USA

Accomplishments

Pastor's Assistant (Office and Ministry) at Centro de la Familia Cristiana de Poinciana/Kissimmee, FL 1/8/2001 6/29/2005 Award: "La Reina Ester", Assisted Lady Pastor in Conferences, Private Women and Church events, Prayer and Intercession, Community Services (position of confidentiality and trust). Office Administration, Database, Phone Ministry, Visitations of needed families and individuals.

Internal Positions

SERVICE REPRESENTATIVE PT 2/9/2024 - 8/23/2024

Timeline

Teller - Customer Service Representative

1FirstBank PR
02.2024 - 07.2024

Operations Manager

Cultura Catering & Deliveries
09.2023 - 12.2023

Delivery Driver

Uber Eats & Doordash
01.2022 - 09.2023

Marketing and Promotions Coordinator

Escapes Orlando / 5 Star Promotions
09.2015 - 06.2021

Office Administration & Real Estate Sales

Lake Marion Resort Communities, Tuscany Preserve and Real Estate Sales
08.2002 - 06.2005

Front Desk Associate / Supervisor

Westgate Resorts (Westgate Vacation Villas and Town Center) and Holiday Inn (Nikki Bird - Maingate in Kissimmee, FL)
03.1999 - 07.2002

Some College (No Degree) - Industrial Microbiology

Recinto Universitario De Mayaguez, UPR

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