Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Yamilet Simpson

Garden Grove,CA

Summary

Compassionate and efficient Health Coordinator with experience in patient admission, patient relations, and electronic health record management. Dedicated to providing exceptional support to patients and their families, while ensuring smooth and effective administrative operations.

Professional and prepared clerical expert with proven ability to manage administrative tasks and streamline office operations. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in data entry, scheduling, and communication, with consistent track record of reliability and problem-solving.

Overview

20
20
years of professional experience

Work History

Clerical Coordinator

Hoag Hospital
09.2023 - Current
  • Dedicated Clerical Coordinator with efficiently resolved daily situations and maintained workflow to ensure smooth office operations
  • Resolved daily situations and maintained workflow to ensure efficient office operations
  • Scheduling and Time Management
  • Inventory: Maintained office supplies
  • Documentation: Prepared charts, maintained documentation, and completed daily tasks efficiently
  • Office Management: Proficient in maintaining call lights and patient request
  • Communication: Excellent verbal and written communication skills, adept at greeting visitors and managing phone calls
  • Wristband Verification: Regularly checking wristbands to confirm infant and caregivers
  • This process helps prevent unauthorized access and ensures that infants are always in the care of the correct individuals
  • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and various office management software

Healthcare Coordinator

St. Joseph Hospital
04.2005 - 06.2023
  • HealthCare Unit Coordinator with specialized training in hospital policies and patient service functions
  • Proven ability to manage diverse responsibilities, from patient admissions to emergency call management, while maintaining high standards of care and efficiency
  • New Patient Admission: Provide complete unit orientation for new patients and families, addressing questions or directing them to appropriate resources
  • Patient and Family Support: Demonstrate empathy, listen to patient concerns, and offer assurance about treatment plans
  • Interact with patients’ families to ensure they receive necessary support
  • Problem-Solving: Analyze situations and apply past experiences to develop appropriate solutions
  • Customer Service: Maintain a strong understanding of customer service orientation and interact effectively with diverse groups
  • Teamwork: Collaborate with colleagues to ensure patients receive appropriate medical care
  • Project Management: Manage various projects, ensuring deadlines are met
  • Professionalism: Maintain a professional demeanor and composure when managing demanding situations
  • Service Standards: Uphold hospital and department service standards
  • Call Management: Answer and manage all phone calls, including emergency calls and contact all care teams involved
  • Electronic Medical Records: Maintain and organize electronic medical records efficiently
  • Scheduling: Coordinate outpatient and home visit dialysis appointments, as well as inpatient and outpatient vascular appointments
  • Communicate with other departments to ensure seamless scheduling
  • Transcription and Scheduling: Transcribe and schedule lab levels, ultrasounds, and x-ray orders
  • Independent Work: Work independently with minimal supervision, adhering to established guidelines and protocols to ensure patient safety and workplace productivity
  • Technical Skills: Proficient in Office 365, Microsoft Teams, and Outlook
  • Ability to learn new systems and procedures, including knowledge of the EPIC system

Education

Bachelor’s Degree -

Sociology
09-2025

Certificate -

Medical Assistant
01.2003

Skills

  • Medical Knowledge
  • Administrative Operations
  • Excellent interpersonal and communication skills
  • Professionalism
  • Patient Relations
  • Vibrant and Enthusiastic
  • Verbal communication
  • File organization
  • Scheduling appointments
  • Invoice processing
  • Positive attitude
  • Verbal and written communication
  • Office administration

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Clerical Coordinator

Hoag Hospital
09.2023 - Current

Healthcare Coordinator

St. Joseph Hospital
04.2005 - 06.2023

Certificate -

Medical Assistant

Bachelor’s Degree -

Sociology

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Yamilet Simpson