Yamilet Sánchez Batista
Tampa,FL
Summary
Experienced business training with great communication skills and the ability to multitask. Skilled at memorizing and providing recommendations. Effective work in very dynamic environments and under great pressure, with excellent interpersonal skills for customer service and problem resolution. Professional with excellent organizational skills and extensive professional experience. I am characterized by being a very hardworking person and providing good customer service, including solving possible incidents. In search of a new job opportunity to develop my career.
Overview
10
10
years of professional experience
Work History
Breakfast Server
Foodys Restaurant
02.2023 - 01.2025
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Ensured adherence to food safety regulations through proper food handling practices and sanitation procedures.
- Streamlined breakfast setup, ensuring a timely and efficient dining experience for guests.
- Resolved customer complaints promptly and professionally, demonstrating commitment to excellent customer service.
- Assisted in training new team members on proper serving techniques and restaurant policies, promoting consistent service standards.
- Demonstrated strong multitasking abilities while managing multiple tables simultaneously.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Breakfast Server
Mamas Kitchen Restaurant
03.2023 - 12.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Bar and room waitress
Agroturismo Atzaro
09.2021 - 11.2022
- Cash and card payment for the meals and drinks served
- Customer service at the bar and table, complete table service preparation, and proper tray handling
- Preparation of non-alcoholic beverages, such as coffee, infusions, and juices
Extra waitress
Bambudha restaurant
05.2021 - 09.2021
- Management of orders for their departure in the kitchen and bar following established procedures
- Attention to the outgoing orders, ensuring that the customer receives good service
- Table service, attending to an average of150 to200 customers
- Cash closing and reconciliation
Sales assistant
Via Via
01.2018 - 02.2020
- Inventory management and organization of the store's warehouse
- Personalized attention to customers to meet their purchasing needs
- Customer payment processing and invoice preparation
- Cash handling, including scanning items, processing payments, and issuing receipts
Sales assistant and manager
JK boutique
11.2014 - 11.2017
- Management of the administration and general accounting of the business
- Compliance with the customer service and attention standards established by management
- Market study to increase competitiveness and improve the business strategy
- Development of marketing strategies to boost sales and attract more customers
Education
Degree in Business Management - undefined
Hospitality and Commerce Center
Holguin09.2017
Degree in Hospitality and Commerce - undefined
Hospitality and Commerce Training Center
Holguin07.2016
Skills
- Availability of hours
- Commitment and punctuality
- Customer orientation
- Ease with languages
- Skill in the dining room with tray
- Good memory and quick thinking
- Cash handling and POS
- Dynamism and teamwork
- Excellent presence
- Organization
- Charging the customer
- Preparation of drinks
- Table service
- Cleanliness and order
Timeline
Breakfast Server
Mamas Kitchen Restaurant
03.2023 - 12.2024
Breakfast Server
Foodys Restaurant
02.2023 - 01.2025
Bar and room waitress
Agroturismo Atzaro
09.2021 - 11.2022
Extra waitress
Bambudha restaurant
05.2021 - 09.2021
Sales assistant
Via Via
01.2018 - 02.2020
Sales assistant and manager
JK boutique
11.2014 - 11.2017
Degree in Business Management - undefined
Hospitality and Commerce Center
Degree in Hospitality and Commerce - undefined
Hospitality and Commerce Training Center
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