Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yamileth Calle

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

49
49
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Mechanicsbank
Santa Barbara, CA
05.2016 - 06.2023
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Teller/Cashier , open accounts , order currency, monthly audits

Consultant Manager

CitiBank/Banamex USA
Beverly Hills, CA
06.2015 - 06.2016
  • Developed and implemented strategies to improve operational efficiency.
  • In charge of scheduling daily, weekly, monthly staff for call center.
  • Provided excellent customer services calls.
  • Managed to make sure customer service calls where answer in timely mammer.

Customer Service Manager Vice President

Community Bank
Pasadena, CA
09.1974 - 07.2014
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Created reports on customer feedback, complaints, and suggestions for management review.

Education

High School Diploma -

Burbank High School
Burbank, CA
01-1976

Some College (No Degree) -

Valley College- North Hollywood
North Hollywood, CA

Skills

  • Call Management
  • Account updating
  • Paperwork Processing
  • Report Generation
  • Inbound and Outbound Calling
  • Product Knowledge
  • Project management abilities
  • Complaint resolution

Certification

  • Certified Customer Service Professional (CCSP) - National Customer Service Association.
  • Various customer service seminars.

Timeline

Customer Service Representative

Mechanicsbank
05.2016 - 06.2023

Consultant Manager

CitiBank/Banamex USA
06.2015 - 06.2016

Customer Service Manager Vice President

Community Bank
09.1974 - 07.2014

High School Diploma -

Burbank High School

Some College (No Degree) -

Valley College- North Hollywood

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Yamileth Calle