Yamileth Cazares
Heber,CA
Summary
Leasing Agent who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
My objective is to obtain a career opportunity in a stable work environment where my administrative abilities, computer skills, and initiative will provide professional fulfillment while contributing to a company's growth.
Overview
5
5
years of professional experience
Work History
Apartment Leasing Agent
EAH
03.2024 - Current
- Completed appropriate paperwork and inputted information on the Yardi system accurately on a timely basis.
- Maintained current resident files and record daily inspections of the community.
- Responsible in playing an active role in the renewal process and for proper maintenance of all resident and property files.
- Demonstrated great knowledge of the product by being able to answer any question either a prospect or resident had regarding the property or any aspect of the lease.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Personal Grocery Shopper
InstaCart
12.2019 - Current
- Collaborated with grocery stores to ensure the delivery of efficient, high-quality service
- Consistently received positive feedback from guests on performance reviews
- Completed on-time deliveries by choosing the best and most efficient routes
- Politely assisted customers in person and via telephone
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
Fulfillment Associate
Amazon
07.2022 - 01.2024
- Sort packages to prepare for delivery
- Stowed away product in the correct shelf locations
- Securely packaged product into boxes for shipment
- Performed inventory counts on schedule
- Continuously stood and or walked for an extended period of time
- Prepare and complete orders for delivery according to schedule (load, pack, wrap, label, ship)
Rural Carrier Associate
USPS
07.2021 - 02.2022
- Obtain signed receipts for registered, certified, and insured mail; collect associated charges; and complete any necessary paperwork
- Sort mail for delivery, arranging it in delivery sequence
- Deliver mail to residences and business establishments along specified routes by driving, using a combination of satchels, carts, cars, and small trucks
- Return to the post office with mail collected from homes, businesses, and public mailboxes
- Turn in money and receipts collected along mail routes
- Sign for cash-on-delivery and registered mail before leaving the post office
- Record address changes and redirect mail for those addresses
- Register, certify, and insure parcels and letters
- Hold mail for customers who are away from delivery locations
- Meet schedules for the collection and return of mail.
Crew Member
McDonalds
05.2020 - 08.2020
- Good customer service while taking orders and handling money
- Connecting well with the customers, giving them the best care of what they need
- Able to cope with different people and solving problems
- Adaptable to pressure, responsible, organized and hardworking
- Friendly, courteous and enthusiastic
- Practiced cleanliness
- Able to collaborate and work well in teamwork.
Education
Nail Technician -
Bellus Academy
Poway, CA04.2024
High School Diploma -
Southwest High School
El Centro, CA06.2019
Skills
- Excel, Word, Powerpoint
- Customer Service
- English/Spanish
- Fair Housing Regulations
- Leasing
- Fair housing policies
- Lease Agreements
- Application processing
- File Management
Timeline
Apartment Leasing Agent
EAH
03.2024 - Current
Fulfillment Associate
Amazon
07.2022 - 01.2024
Rural Carrier Associate
USPS
07.2021 - 02.2022
Crew Member
McDonalds
05.2020 - 08.2020
Personal Grocery Shopper
InstaCart
12.2019 - Current
Nail Technician -
Bellus Academy
High School Diploma -
Southwest High School
Similar Profiles
Dan Velasquez PaduaDan Velasquez Padua
Assistant Resident Manager I at EAHAssistant Resident Manager I at EAH
Gloria ClintonGloria Clinton
Patient Sitter at EAHPatient Sitter at EAH
Floribey DuranFloribey Duran
Assistant Manager at EAHAssistant Manager at EAH