Yamileth Landa Hernandez

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Increased employee performance through effective supervision and training.
• Completed schedules, shift reports, and other business documentation.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Trained and mentored new staff on cleaning and safety protocols.
• Monitored staff performance and provided feedback to drive productivity.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• House & Commercial Cleaning.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Collected room deposits, fees, and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Completed data entry and filing to keep records updated for easy retrieval.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Confirmed appointments, communicated with clients, and updated client records.
• Collected [Type] payments, processed transactions and updated relevant records.
• Scheduled office meetings and client appointments for staff teams.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Followed traffic laws during delivery for safety of pedestrians and other vehicles.
• Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Addressed issues and resolved customer complaints to establish trust and reliability.
• Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
• Developed and maintained professional relations between customer, store personnel, and company.
• Communicated regularly with dispatcher for delivery route details and changes.
• Handled customer concerns and issues by answering questions and escalating major problems to supervisor.

• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Dusted picture frames and wall hangings with cloth.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Emptied trashcans and transported waste to collection areas.

• Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
• Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
• Cleaned homes following specific and detailed protocols and requests.
• Laundered sheets and other bedding.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Deep-cleaning techniques

• Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
• Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
• Laundered sheets and other bedding, made beds and fluffed pillows.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.

• Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
• Disposed of waste and gathered individual trash bags to place in receptacles.
• Kept bathrooms in clean, functional condition.
• Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
• Restocked supplies, replacing toiletries, liners and soaps.

Tikal Inc is a building firm. Interior trim, paint, and siding were my responsibilities. I would submit weekly schedules to the vendors. Then I'd utilize excel sheets to enter house pricing into Quickbooks. In addition, I would send bills to different companies for tasks that our company had completed. I'd get vendor reports and cut checks every two weeks. I spent the last four months of my job learning how to obtain construction financing for their projects.
During the week, I would receive and answer to at least 100 emails per day, as well as numerous phone calls.
Working as part of a group has always been a pleasure for me.