Yamileth Miranda
Houston,Texas
Summary
I can be empathic. I like to learn and listen to provide help to those that need it. I can be warm and friendly to help others in any situations. I can work well with both alone or with others in a team. I have a passion for providing an excellent customer service. I am organized and dependable.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Courtyard By Marriott
08.2023 - 09.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Personal Assistant
Vazques Access LLC
01.2023 - 05.2023
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Oversaw personal and professional calendars
- Answered phone calls and addressed customer questions and concerns and messages to promote satisfaction and continued business.
- Provided multifaceted services to professionals by, scheduling appointments and other administrative tasks.
- Handled incoming invoices and completed appropriate actions.
- Provided assistance with retrieving materials from job sites
Sales Associate
Zara
11.2021 - 03.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Used in-store system to locate inventory and place special orders for customers.
Daycare Assistant
Growing Scholars Montessori School
09.2020 - 01.2021
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Promoted early literacy skills by introducing letter recognition activities
- Addressed behavioral concerns promptly by working closely with lead teachers and parents to implement corrective actions.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Interpreted for Spanish-speaking parents and guardians
- Helped children develop motor skills in preparation for preschool and kindergarten.
Banquet Server
Grand Tuscany Hotel
11.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
Education
High School Diploma -
Jersey Village High School
Houston, TX06.2020
Skills
- Customer Service
- Attention to Detail
- Multitasking
- Interpersonal Skills
- Telephone Etiquette
- Adaptability
- Professionalism
- Problem Solving
- Excellent Communication
- Organizational Skills
- Billingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Courtyard By Marriott
08.2023 - 09.2023
Personal Assistant
Vazques Access LLC
01.2023 - 05.2023
Sales Associate
Zara
11.2021 - 03.2022
Daycare Assistant
Growing Scholars Montessori School
09.2020 - 01.2021
Banquet Server
Grand Tuscany Hotel
11.2018 - 03.2019
High School Diploma -
Jersey Village High School
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