Summary
Overview
Work History
Education
Skills
Timeline
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Yamileth Silva

Santa Ana,CA

Summary

Developed training and leadership skills in fast-paced coffeehouse environment, focusing on quality and consistency. Passionate about fostering growth and sharing knowledge, with strong emphasis on effective communication and team collaboration. Seeking to transition into new field where these skills can be utilized and further developed.

Overview

2
2
years of professional experience

Work History

Barista Trainer

Starbucks
07.2024 - Current
  • Taught proper procedures and strategies to new employees.
  • Provided constructive feedback to trainees on their progress, that helped improve where necessary while also highlighting their achievements.
  • Trained new employees one-on-one and in groups.
  • Taught new team members with positive reinforcement and respectful, encouraging coaching.

Barista

Starbucks
07.2022 - Current
  • Promoted a welcoming environment by greeting customers and coworkers.
  • Handled customer complaints attentively, resolving issues issues quickly to ensure customer satisfaction.
  • Managed time effectively to balance both front-of-house tasks and back-of-house tasks during peak periods.
  • Maintained a clean and organized workspace to ensure productivity.
  • Created personalized interactions with customers to make them feel welcome.

Education

Bachelor of Arts - English

Fullerton, CA
05-2026

High School Diploma -

Godinez Fundamental High School
Santa Ana
05-2022

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Training Materials
  • Exceptional customer service
  • New Hire Training
  • Fluent in Spanish

Timeline

Barista Trainer

Starbucks
07.2024 - Current

Barista

Starbucks
07.2022 - Current

Bachelor of Arts - English

High School Diploma -

Godinez Fundamental High School

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Yamileth Silva