Yamilette Santiago

Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.

consult with customer inquiries regarding order status and delivery deadlines.

Maintained customer files for documentation of history of sales.

Monitored production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.

Provided professional support to others associates to drive productivity and achieve operational objectives.

Compared merchandise invoices to items actually received.

Issued supplies, materials and products to team members based on information from requisitions.

Provide professional Maintaining a Catering Marketing Plan and Sales Goals

Responsible for inputting orders into the brink system and overseeing accurate execution of catering orders which includes clear, timely, and accurate communication of orders

Manage the guest sales cycle (from obtaining new guests, assisting current guests, to following up with lapsed guests)
Maintaining an organized database in our CRM system to accurately report and analysis sales

Communicated effectively to provide professional support to other team members to ensure smooth operation of restaurant activities.

Provide outstanding customer service by independently consulting customer's regarding products and services.

Performed administrative tasks such as filing documents, entering data into computer systems.

Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.

monitored outlook box and Shopify to distribute to staff accordingly

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Updated databases with new and modified customer data
Assist customers with product inquiries, order status updates, and general questions about offerings.
Resolve customer issues efficiently and effectively, ensuring a positive resolution and customer satisfaction.
Maintain a thorough understanding of products, promotions, and policies to provide accurate and up-to-date information to customers.
Utilize various software systems and tools to process orders, track shipments, and manage customer accounts.
Collaborate with cross-functional teams, including logistics, warehouse, and marketing, to address customer concerns and provide timely solutions.

Maintained accurate records of customer interactions and transactions.

Developed strategies for efficient order fulfillment processes and procedures.

Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.

Provided guidance and support to team members in order to meet daily goals.

Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.

Conducted regular training sessions for new hires on order fulfillment systems and procedures.

Analyzed data from reports to identify areas of improvement in order processing efficiency.

Providing technical assistance to customers established accounts and completing orders