Built customer loyalty and retention by delivering excellent shopping experiences.
Troubleshot problems for customers and help resolve common issues.
Handle objections skillfully during visit by addressing customer concerns effectively, leading them towards making informed decisions.
Upsell products and services strategically, increasing average transaction value and revenue generation.
Optician
Americas Best Contacts And Eyeclasses
09.2022 - 05.2024
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Student Ambassador
Colorado Mesa University
08.2022 - 05.2024
Interacted with prospective students and parents during tours and student visit days, answering questions, and providing insight.
Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
Developed and implemented social media strategy to increase engagement and reach new audiences.
Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Peer Tutor
Colorado Mesa University
08.2022 - 12.2023
Supported students with helpful study habits and exam strategies.
Clarified difficult concepts through the use of visual aids, diagrams, and step-by-step explanations, leading to increased understanding for learners.
Assisted other students with homework and provided supplementary instruction.
Demonstrated respect, friendliness and willingness to help wherever needed.
Crew Member
Noodles & Company
05.2017 - 08.2022
Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Accurately operated cash register to process customer payments.
Trained new team members on procedures, customer service, and sales techniques.
Enhanced customer experiences by quickly addressing and resolving complaints.