Assistant Manager
Express Laundomat
11.2022 - Current
- Notably maintain 90% customer satisfaction score to promptly addressing customer inquiries and complaints, ensuring positive experience for all patrons and fostering enhanced satisfaction.
- Source and uphold relationships with quality suppliers to secure steady supply of products and materials availability.
- Facilitate continuous training for staff members, covering essentials topics such as equipment operation, customer service best practices, and safety protocols.
- Coordinate maintenance for 100+ laundromat machines, conducting regular inspections and scheduling repairs, achieving 95% reduced downtime and optimal performance.
- Boosted laundromat revenue by introducing wash- and - fold, dry cleaning, and 24 hours service, optimizing machine use with modern systems, and providing extra amenities.
- Enhanced customer comfort and convenience by reorganizing laundromat layout, prioritizing designated waiting area, and improving cart circulation space.
