Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Yamilka Cruz

Las Vegas,NV

Summary

Dependable Housekeeping Room Attendant with background in maintaining cleanliness and orderliness of hotel rooms, corridors, and service areas. Skilled in laundry operations, bed making, and replenishing supplies with emphasis on adherence to high standards of hospitality. Enhanced guest satisfaction through prompt response to requests and effective problem-solving. Possess strong organizational skills, ability to multitask and work well within team-focused environments. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.

Overview

16
16
years of professional experience

Work History

Housekeeping Room Attendant

Circa hospitality
Las Vegas, NV
05.2016 - 08.2024
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Organized storage areas for efficient access to materials and supplies.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed trash from rooms and replaced liners to wastebaskets.

Housekeeping Supervisor

Viceroy Hotels & Resorts
Miami, FL
02.2009 - 11.2013
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.

Housekeeper

Vicerory Hotel and Resorts
Miami, FL
02.2009 - 11.2013
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Responded to requests from guests regarding housekeeping needs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Maintained and organized cleaning supplies stock.
  • Communicated with maintenance team on damages to repair.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Education

High School Diploma -

Poli Palo
Cuba
01-2005

Skills

  • Room cleaning
  • Deep cleaning
  • Customer service
  • Quality inspection
  • Cleaning bathrooms
  • Vacuuming

Affiliations

  • rapidez,puntualidad

Languages

Spanish
Professional
English
Limited

Timeline

Housekeeping Room Attendant

Circa hospitality
05.2016 - 08.2024

Housekeeping Supervisor

Viceroy Hotels & Resorts
02.2009 - 11.2013

Housekeeper

Vicerory Hotel and Resorts
02.2009 - 11.2013

High School Diploma -

Poli Palo

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