Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yamilka Gonzalez

Yamilka Gonzalez

East Stroudsburg,PA

Summary

Bilingual Housing Case Manager with five years of Call Center Rep experience and two years of Recruiting. Managed several clients' housing needs, including finding and keeping homes, connecting with other non-profit agencies' household needs, and connecting with physical and mental health therapy. The Organization cooperated with entities outside of the Alliance to better serve clients. Maintaining documentation in accordance with agency, county, and state laws; maintaining professional contacts with landlords and other service agencies Monitored clients in their homes and kept communication with landlords and clients. Conduct admissions evaluations for emergency shelter and transitional housing programs, case management, and oversee the upkeep and maintenance of homeless facilities. Maintaining all case records and periodic reports, as well as maintaining positive working relationships with coworkers, community agencies, and organizations. Detail-oriented employee who is familiar with rental applications and regulations. Excellent at educating and guiding clients throughout the relocation process.

Overview

4
4
years of professional experience

Work History

Housing Specialist

Norwescap
Phillipsburg, NJ
07.2022 - Current
  • Managed Heavy case load 60-70 clients and their family to ensure proper delivery of service and assist clients with their needs
  • Assisting clients with search for available properties and negotiating terms on behalf of clients.
  • Collaborating with government agencies, community organizations, and property owners.
  • Ensuring clients understand their rights and responsibilities as tenants.
  • Investigating and resolving client and landlord issues.
  • Providing clients with information and referring them to additional support programs or services.
  • Preparing and maintaining daily logs, records, activity documentation, and reports.
  • Understanding and adhering to program rules and restrictions.
  • Assisting with closure of cases.
  • Explained rental and housing regulations to clients and helped each discover best options for housing
  • Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures
  • Oversaw housing plans for over 20 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies

Employment Specialist ( Temp)

Staffing Alternatives
Phillipsburg, NJ
02.2022 - 06.2022
  • Made over 35 cold calls to potential candidates
  • Conducts interviews
  • Support candidate screening, hiring processes and Onboarding
  • Attends meetings with candidates to orient and update on job duties
  • Browses through multiple resumes and CVs to single out potential hires
  • Establishes working relationships with applicants
  • Coordinates with client firms to understand specific job positions and requirements
  • Assist in preparation and execution of orientation and training plans
  • Develop work schedules by allocating employees in shifts and positions.
  • Assume responsibility for timekeeping and time off requests
  • Collaborate with payroll to ensure correct employee compensation
  • Ensure compliance with internal and external policies and regulations
  • Developed and maintained courteous and effective working relationships
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Organized and detail-oriented with strong work ethic
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked well in team setting, providing support and guidance
  • Provided professional services and support in dynamic work environment
  • Passionate about learning and committed to continual improvement
  • Gained strong leadership skills by managing projects from start to finish
  • Paid attention to detail while completing assignments

Housing Navigator ( Temp)

Third Street Alliance For Women And Children
Easton, PA
12.2021 - 02.2022
  • Managed to housed over 10 clients at month Provide intake, screening, assessments, shelter/transitional housing placement and ongoing monitoring for homeless single adults and/or homeless families. Assist customers to establish more stable housing by helping them develop problem solving and goal setting skills. Explained rental and housing regulations to clients and helped each discover best options for housing. Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs. Helped clients find permanent or temporary housing. Tracked and monitored rental payments for 30 clients using HMIS and client tracker . Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 25 apartments by providing direct, hands-on support services. Answered client questions about lease and rental agreements and advocated on behalf of client needs. Monitored progress towards service plan goals. Developed and maintained accurate records of programs and services. Oversaw housing plans for over 30 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.

HCV Housing Specialist

The Housing Authority Of Monroe County
East Stroudsburg, PA
10.2020 - 11.2021
  • Performed over 50 re-examination and interim assessment Monthly to determine eligibility and Section 8 Voucher for Monroe County Housing Authority.
  • Determine applicant and tenant eligibility for admissions and continued participation with accuracy and efficiency;
  • Calculate tenant rent for admission, interim, annual and special re-examinations with accuracy and efficiency;
  • Responsible for maintaining client physical & computer based case files and records with accuracy and efficiency; review case files for program compliance to assure all documentation, information and signatures are current and consistent, complete, and accurate as required by the Housing Authority, HUD policies and regulations, and all other applicable Federal, State and local laws
  • Process tenant housing assistance for portability with accuracy and efficiency;
  • Review landlord/tenant dwelling leases and supporting documentation for program compliance; prepare and execute Housing Assistance Payments (HAP) contracts between Housing Authority and participating landlord/owner with accuracy and efficiency
  • Prepare and execute rent and Housing Assistance Payment (HAP) adjustments, repayment agreements, compliance and termination notices for program and lease violations;
  • Review and process landlord initiated rent increases and/or decreases;
  • Brief applicants to explain program requirements regarding Housing Authority, HUD, local and State & Federal policies for admissions and continued assistance;
  • Brief landlords/owners on program requirements, Housing Quality Standards (HQS), Housing Authority, local, State and Federal policies, conduct recruitment and outreach methods for program participation;
  • Assist Program Assistant and/or appropriate staff in maintaining applications and program waiting list(s) in accordance with Housing Authority, BUD, State and Federal regulations and policies;
  • Prepare and maintain weekly, monthly, quarterly and annual program utilization reports;
  • Mail appropriate notices and correspondences to applicants & program participants for waiting list placement, eligibility, leasing, portability and continued assistance;
  • Mediate complaints and lease violations between tenant and landlord/owners. Provide accurate information & knowledge to tenant and landlord/owners questions, disputes, program rights and responsibilities;
  • Investigate complaints of program abuse, document and take appropriate action in such cases, per Housing Authority, HUD, Federal, State and local policies and regulations with accuracy and efficiency
  • Assists in annual review of Fair Market Rent (FMR) study, responsible for obtaining information and documentation for Rent Reasonableness data;
  • Remain current on occupancy, HUD Section Eight Management Assessment Program (SEMAP), Housing Quality Standards (HQS), and Housing Authority regulations and policies;
  • Remain current and informed of legislative and regulations and implement new procedures as required and directed;
  • Attend required training and provide training to other staff for cross training purposes to ensure staff compliance with Housing Authority, Federal, State and local policies and guidelines;
  • Maintain awareness of local social service agencies and community resources to provide information and referral services to applicants and clients;
  • Ability to maintain clientele, staff and agency confidentiality is mandatory; ~ Perform other duties as assigned.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Employment Specialist

The Performance Group
Ephrata, PA
10.2019 - 09.2020
  • Made over 30 cold calls daily to potential candidates
  • Conducts interviews
  • Support candidate screening, hiring processes and Onboarding
  • Attends meetings with candidates to orient and update on job duties
  • Browses through multiple resumes and CVs to single out potential hires
  • Establishes working relationships with applicants
  • Coordinates with client firms to understand specific job positions and requirements
  • Assist in preparation and execution of orientation and training plans
  • Develop work schedules by allocating employees in shifts and positions
  • Assume responsibility for timekeeping and time off requests
  • Collaborate with payroll to ensure correct employee compensation
  • Ensure compliance with internal and external policies and regulations
  • Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support
  • Matched clients to open positions based on skills and work requirements
  • Assessed individuals to identify skills, strengths and interests for job placement
  • Assisted clients with completing job applications and submitting resumes to improve interview chances
  • Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers
  • Collaborated with employers to develop accurate, current job postings and descriptions
  • Provided clients with on-the-job training and employment related support to maintain and retain employment
  • Conducted employer and community organization outreach to promote employment services
  • Updated client records to reflect personal information, qualifications and career aspirations
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration
  • Administered employee benefits programs and assisted with open enrollment
  • Collaborated with managers to identify and address employee relations issues
  • Advocated for staff members, helping to identify and resolve conflicts
  • Completed human resource operational requirements by scheduling and assigning employees
  • Assisted with writing job postings and job descriptions for boards

Education

High School Diploma -

Fabio A. Mota
Dominican Republic
07.2002

Skills

  • HCV ( section 8)
  • Intense Case Management (ICM)
  • Affordable housing programs
  • Documentation proficiency
  • Assessment/ Intake interviews
  • Community Outreach Programs
  • Strong Organization Skill
  • strong verbal and writing skill
  • Program Management
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Homeless Management information System (HMIS)
  • SAMS

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Housing Specialist

Norwescap
07.2022 - Current

Employment Specialist ( Temp)

Staffing Alternatives
02.2022 - 06.2022

Housing Navigator ( Temp)

Third Street Alliance For Women And Children
12.2021 - 02.2022

HCV Housing Specialist

The Housing Authority Of Monroe County
10.2020 - 11.2021

Employment Specialist

The Performance Group
10.2019 - 09.2020

High School Diploma -

Fabio A. Mota

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Yamilka Gonzalez